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~isPartOf:"Journal of strategic marketing"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
169
Relationship marketing
169
Consumer behaviour
94
Konsumentenverhalten
94
Customer satisfaction
68
Kundenzufriedenheit
68
Social Web
52
Social web
52
Marketing management
37
Marketingmanagement
37
Dienstleistungsqualität
36
Brand management
34
Internet marketing
34
Markenführung
34
Online-Marketing
34
Brand image
26
Markenimage
26
Customer integration
23
Kundenintegration
23
Lieferantenmanagement
22
Betriebliche Wertschöpfung
19
Online retailing
19
Online-Handel
19
Value creation
19
Brand
17
Confidence
17
Markenartikel
17
Vertrauen
17
Einzelhandel
15
Retail trade
15
Customer value
14
Kundenwert
14
Viral marketing
14
Virales Marketing
14
Electronic Commerce
13
Structural equation model
12
Strukturgleichungsmodell
12
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English
63
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Roy, Sanjit Kumar
4
Polonsky, Michael J.
3
Thaichon, Park
3
Frazer, Lorelle
2
Gupta, Samir
2
Mattsson, Jan
2
Rizomyliotis, Ioannis
2
Sreejesh, S.
2
Standing, Craig
2
Weaven, Scott
2
Abbas, Ghassan
1
Ahmad, Bilal
1
Ahn, Jiseon
1
Akbar, Muhammad Imad Ud Din
1
Amendah, Eklou
1
Anderl, Eva
1
Anees-ur-Rehman, Muhammad
1
Apostolos, Giovanis
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Baidoun, Samir D.
1
Balaji, M. S.
1
Bang, Nguyen
1
Beldona, Srikanth
1
Bilgihan, Anil
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Budhathoki, Tribikram
1
Burford, Oksana
1
Butaney, Bhupin
1
Butaney, Gul
1
Butaney, Gul T.
1
Canhoto, Ana Isabel Domingos
1
Carlson, Jamie L.
1
Caruana, Albert
1
Chai, Joe Choon Yean
1
Chatterjee, Swagato
1
Chen, Cheng-Hao Steve
1
Chen, Junsong
1
Coelho, Filipe
1
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Journal of strategic marketing
Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
258
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of electronic customer relationship management : IJECRM
65
International journal of quality and service sciences
65
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
59
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of electronic marketing and retailing : IJEMR
57
International journal of business information systems : IJBIS
56
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Electronic commerce research
49
Journal of business-to-business marketing
49
Journal of marketing
49
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ECONIS (ZBW)
63
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1
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
2
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
3
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
4
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
5
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
6
Invested loyalty : the impact of ubiquitous technology on the current loyalty paradigm and the potential revolution
Hong, Soonkwan
;
Wang, Yong Jian
- In:
Journal of strategic marketing
19
(
2011
)
2
,
pp. 187-204
Persistent link: https://www.econbiz.de/10009154929
Saved in:
7
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
8
Customer's relative loyalty: an empirical examination
Roy, Sanjit Kumar
;
Butaney, Gul T.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010384773
Saved in:
9
Exploring the roles of marketing and selling capabilities in delivering critical customer centric performance and brand performance outcomes for B2B firms
Siahtiri, Vida
;
O'Cass, Aron
;
Ngo, Liem Viet
- In:
Journal of strategic marketing
22
(
2014
)
5
,
pp. 379-395
Persistent link: https://www.econbiz.de/10010417135
Saved in:
10
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
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