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~isPartOf:"Journal of strategic marketing"
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Beziehungsmarketing
169
Relationship marketing
169
Consumer behaviour
80
Konsumentenverhalten
80
Customer satisfaction
68
Kundenzufriedenheit
68
Dienstleistungsqualität
37
Service quality
37
Marketing management
34
Marketingmanagement
34
Brand management
29
Markenführung
29
Brand image
24
Markenimage
24
Social Web
24
Social web
24
Customer integration
22
Kundenintegration
22
Lieferantenmanagement
21
Supplier relationship management
21
Betriebliche Wertschöpfung
17
Brand
17
Markenartikel
17
Value creation
17
Internet marketing
16
Online-Marketing
16
Confidence
15
Einzelhandel
15
Retail trade
15
Vertrauen
15
Customer value
14
Kundenwert
14
Online retailing
14
Online-Handel
14
Structural equation model
11
Strukturgleichungsmodell
11
relationship marketing
11
Firm performance
10
Unternehmenserfolg
10
Viral marketing
10
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English
203
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Simkin, Lyndon
7
Dibb, Sally
4
Fernandes, Teresa
4
Japutra, Arnold
4
Pervan, Simon J.
4
Roy, Sanjit
4
Roy, Sanjit Kumar
4
Bang, Nguyen
3
Harrigan, Paul
3
Polonsky, Michael J.
3
Thaichon, Park
3
Ashill, Nicholas
2
Bove, Liliana L.
2
Bowden, Jana
2
Canhoto, Ana Isabel Domingos
2
Chen, Junsong
2
Crick, James M.
2
Diwan, Saloni Pawan
2
Farrell, Mark Anthony
2
Frazer, Lorelle
2
Giannakis, Damianos
2
Gupta, Samir
2
Hajli, Nick
2
Harker, Michael
2
Jaber, Faten
2
Jebarajakirthy, Charles
2
Johnson, Lester W.
2
Ketron, Seth
2
Leckie, Civilai
2
Mai, Enping
2
Mattsson, Jan
2
Meadows, Maureen
2
Mishra, Sita
2
Naumann, Earl
2
Ngo, Liem Viet
2
O'Cass, Aron
2
Oczkowski, Edward A.
2
Paul, Justin
2
Pelham, Alfred M.
2
Rahman, Kaleel
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Journal of strategic marketing
Journal of business research : JBR
876
Journal of retailing and consumer services
757
International journal of hospitality management
516
Industrial marketing management : the international journal for industrial and high-tech firms
450
The journal of services marketing
319
SpringerLink / Bücher
314
The service industries journal
303
Journal of Services Marketing
260
Journal of the Academy of Marketing Science
241
Tourism management : research, policies, practice
239
Journal of travel and tourism marketing
225
Journal of hospitality marketing & management
219
The journal of business & industrial marketing
211
International journal of contemporary hospitality management
210
European Journal of Marketing
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
207
Journal of service research : JSR
175
International journal of electronic customer relationship management : IJECRM
168
Journal of marketing
167
International Journal of Bank Marketing
166
Psychology & marketing
165
Cogent business & management
163
Asia Pacific journal of marketing and logistics
155
Journal of retailing
153
Services marketing quarterly
153
Journal of service management
143
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
141
Journal of Business & Industrial Marketing
139
European journal of marketing : EJM
136
Marketing intelligence & planning
134
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
132
Service business
130
The international journal of bank marketing : IJBM
119
The journal of brand management : an international journal
118
Gabler Edition Wissenschaft
116
The journal of product & brand management
116
Journal of marketing management : MM
115
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Journal of air transport management
107
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ECONIS (ZBW)
203
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203
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1
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
3
Impact of actual service provider failure on the satisfaction with aggregator
Chatterjee, Swagato
- In:
Journal of strategic marketing
26
(
2018
)
7
,
pp. 628-647
Persistent link: https://www.econbiz.de/10011976365
Saved in:
4
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
5
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
6
Frontline health professionals' perceptions of their adaptive competences in service recovery
MacQuilken, Lisa
;
Robertson, Nichola
;
Abbas, Ghassan
; …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10012202795
Saved in:
7
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
8
Relationship building through Facebook brand pages : the multifaceted roles of identification, satisfaction, and perceived relationship investment
Popp, Bastian
;
Wilson, Bradley
;
Horbel, Chris
; …
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 278-294
Persistent link: https://www.econbiz.de/10011591986
Saved in:
9
Synchronizing relational benefits with customer commitment profiles
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of strategic marketing
28
(
2020
)
4
,
pp. 366-378
Persistent link: https://www.econbiz.de/10012313907
Saved in:
10
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
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