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~isPartOf:"Journal of strategic marketing"
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Beziehungsmarketing
169
Relationship marketing
169
Consumer behaviour
78
Konsumentenverhalten
78
Customer satisfaction
68
Kundenzufriedenheit
68
Dienstleistungsqualität
36
Service quality
36
Marketing management
33
Marketingmanagement
33
Brand management
28
Markenführung
28
Social Web
24
Social web
24
Brand image
23
Markenimage
23
Customer integration
22
Kundenintegration
22
Lieferantenmanagement
21
Supplier relationship management
21
Betriebliche Wertschöpfung
17
Value creation
17
Brand
16
Internet marketing
16
Markenartikel
16
Online-Marketing
16
Confidence
15
Einzelhandel
15
Retail trade
15
Vertrauen
15
Customer value
14
Kundenwert
14
Online retailing
14
Online-Handel
14
Structural equation model
11
Strukturgleichungsmodell
11
relationship marketing
10
E-commerce
9
Electronic Commerce
9
Strategic management
9
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English
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Simkin, Lyndon
6
Dibb, Sally
4
Fernandes, Teresa
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Japutra, Arnold
4
Pervan, Simon J.
4
Roy, Sanjit
4
Roy, Sanjit Kumar
4
Harrigan, Paul
3
Polonsky, Michael J.
3
Thaichon, Park
3
Ashill, Nicholas
2
Bang, Nguyen
2
Bove, Liliana L.
2
Canhoto, Ana Isabel Domingos
2
Chen, Junsong
2
Crick, James M.
2
Diwan, Saloni Pawan
2
Farrell, Mark Anthony
2
Frazer, Lorelle
2
Giannakis, Damianos
2
Gupta, Samir
2
Hajli, Nick
2
Harker, Michael
2
Jebarajakirthy, Charles
2
Johnson, Lester W.
2
Ketron, Seth
2
Leckie, Civilai
2
Mai, Enping
2
Mattsson, Jan
2
Meadows, Maureen
2
Mishra, Sita
2
Naumann, Earl
2
Ngo, Liem Viet
2
O'Cass, Aron
2
Oczkowski, Edward A.
2
Paul, Justin
2
Pelham, Alfred M.
2
Rahman, Kaleel
2
Rizomyliotis, Ioannis
2
Sahi, Gurjeet Kaur
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Journal of strategic marketing
SpringerLink / Bücher
2,114
Journal of business research : JBR
911
Journal of retailing and consumer services
778
Springer eBook Collection
554
International journal of hospitality management
551
Industrial marketing management : the international journal for industrial and high-tech firms
506
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
414
Europäische Hochschulschriften / 5
381
The service industries journal
362
The journal of services marketing
351
Research
313
Lehrbuch
278
Tourism management : research, policies, practice
256
The journal of business & industrial marketing
237
International journal of contemporary hospitality management
234
Journal of travel and tourism marketing
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of the Academy of Marketing Science
219
Journal of hospitality marketing & management
210
Journal of service research : JSR
202
Journal of service management
192
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
165
Journal of marketing
163
Psychology & marketing
161
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
150
Journal of retailing
143
Journal of business ethics : JOBE
141
Service business
140
Management science : journal of the Institute for Operations Research and the Management Sciences
133
essentials
133
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
131
European journal of operational research : EJOR
127
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
122
Journal of air transport management
121
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ECONIS (ZBW)
199
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1
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
2
Exploring manager's perspective of service quality strategies in Malaysian Banking Industry
Lay Hong Tan
;
Syaiful-Rizal Hamid
;
Boon-Cheong Chew
- In:
Journal of strategic marketing
25
(
2017
)
1
,
pp. 31-48
Persistent link: https://www.econbiz.de/10011742901
Saved in:
3
Combined effects of franchise
management
strategies and employee service performance on customer loyalty : a multilevel perspective
Ramaseshan, B.
;
Rabbanee, Fazlul K.
;
Burford, Oksana
- In:
Journal of strategic marketing
26
(
2018
)
6
,
pp. 479-497
Persistent link: https://www.econbiz.de/10011976042
Saved in:
4
Co-creation by engaging beyond oneself : the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jörg
;
Kupplerwieser, Volker G.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 607-618
Persistent link: https://www.econbiz.de/10009533067
Saved in:
5
Relationship building through Facebook brand pages : the multifaceted roles of identification, satisfaction, and perceived relationship investment
Popp, Bastian
;
Wilson, Bradley
;
Horbel, Chris
; …
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 278-294
Persistent link: https://www.econbiz.de/10011591986
Saved in:
6
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
7
Synchronizing relational benefits with customer commitment profiles
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of strategic marketing
28
(
2020
)
4
,
pp. 366-378
Persistent link: https://www.econbiz.de/10012313907
Saved in:
8
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
9
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
10
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
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