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Strategically crafting a customer-focused culture : an inductive case study
Ford, Robert C.; Wilderom, Celeste P. M.; Caparella, John - In: Journal of strategy and management 1 (2008) 2, pp. 143-167
Persistent link: https://www.econbiz.de/10003931689
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Digital transformation and entrepreneurship process in SMEs of India : a moderating role of adoption of AI-CRM capability and strategic planning
Chatterjee, Sheshadri; Chaudhuri, Ranjan; Vrontis, Demetris - In: Journal of strategy and management 15 (2022) 3, pp. 416-433
Persistent link: https://www.econbiz.de/10013332426
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The relationship between strategic orientations and firm performance : is environmental munificence the missing link?
Dahan, Gavriel; Shoham, Aviv - In: Journal of strategy and management 16 (2023) 2, pp. 264-281
Persistent link: https://www.econbiz.de/10014316369
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Firms' customer responsiveness : relationships with competition, market growth, and performance
Pehrsson, Anders - In: Journal of strategy and management 4 (2011) 4, pp. 347-364
Persistent link: https://www.econbiz.de/10009409891
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The customer-centric logic of multi-product corporations
Manral, Lalit - In: Journal of strategy and management 9 (2016) 1, pp. 74-92
Persistent link: https://www.econbiz.de/10011459628
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Increasing customer loyalty and customer intimacy by improving the behavior of employees
Waal, André de; Heijden, Béarice van der - In: Journal of strategy and management 9 (2016) 4, pp. 492-510
Persistent link: https://www.econbiz.de/10011642064
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E-commerce websites, consumer order fulfillment and after-sales service satisfaction : the customer is always right, even after the shopping cart check-out
Camilleri, Mark Anthony - In: Journal of strategy and management 15 (2022) 3, pp. 377-396
Persistent link: https://www.econbiz.de/10013332414
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The dark side of leadership : abusive supervision and its effects on Employee's behavior and well-being
Santos, Célia; Coelho, Arnaldo; Filipe, Ana; Marques, … - In: Journal of strategy and management 16 (2023) 4, pp. 672-688
Persistent link: https://www.econbiz.de/10014433011
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The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba; Balaraman, Pravin; Liu, Jonathan - In: Journal of strategy and management 16 (2023) 4, pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
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Successful strategic re-orientation : lessons from Cadbury's experience ; an interview with Todd Stitzer, Chief Executive of Cadbury
O'Regan, Nicholas; Ghobadian, Abby; Stitzer, Todd - In: Journal of strategy and management 2 (2009) 4, pp. 405-412
Persistent link: https://www.econbiz.de/10003917636