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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~subject:"Customer value"
~subject:"United States"
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Customer service
Customer value
United States
Relationship marketing
397
Beziehungsmarketing
396
Consumer behaviour
200
Konsumentenverhalten
200
Customer satisfaction
141
Kundenzufriedenheit
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Alkire, Linda
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Journal of the Academy of Marketing Science
The journal of services marketing
Journal of business research : JBR
107
Journal of retailing and consumer services
81
International journal of hospitality management
71
Industrial marketing management : the international journal for industrial and high-tech firms
70
Academy of Management journal : AMJ
44
Journal of service research : JSR
39
Harvard business review : HBR
37
SpringerLink / Bücher
33
The service industries journal
32
Journal of marketing
31
Business horizons
25
Harvard-Business-Manager : das Wissen der Besten
25
International journal of contemporary hospitality management
25
Working paper / National Bureau of Economic Research, Inc.
24
Journal of service research
23
The journal of business & industrial marketing
23
Journal of business ethics : JOBE
22
Services marketing quarterly
22
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
21
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
21
Journal of service management
20
Journal of strategic marketing
20
Faculty & research / Insead : working paper series
19
Gabler Edition Wissenschaft
18
Global business and organizational excellence : a review of research & best practices
18
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
18
Service business
16
Handbook of research on customer equity in marketing
15
Journal of marketing management : MM
15
Journal of service theory and practice : JSTP
15
Journal of travel and tourism marketing
15
Strategy & leadership : a publication of Strategic Leadership Forum
15
Psychology & marketing
14
Technological forecasting & social change : an international journal
14
The TQM journal : the international review of organizational improvement
14
The journal of applied business research
14
Tourism management : research, policies, practice
14
International journal of electronic customer relationship management : IJECRM
13
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ECONIS (ZBW)
102
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1
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
Saved in:
2
Market-based capabilities and financial performance of firms : insights into marketing's contribution to firm value
Ramaswami, Sridhar N.
;
Srivastava, Rajendra Krishan
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 97-116
Persistent link: https://www.econbiz.de/10003850890
Saved in:
3
Toward a theory of repeat purchase drivers for consumer services
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10003851360
Saved in:
4
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
5
Customer value impact of sales contests
Garrett, Jason
;
Gopalakrishna, Srinath
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 775-786
Persistent link: https://www.econbiz.de/10008779085
Saved in:
6
Managing the co-creation of value
Payne, Adrian E.
;
Storbacka, Kaj
;
Frow, Pennie
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 83-96
Persistent link: https://www.econbiz.de/10003679883
Saved in:
7
Measuring and maximizing customer equity: a critical analysis
Kumar, V.
;
George, Morris
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10003507852
Saved in:
8
A measure and initial test of managers' perceptions of relationship marketing in inter-organizational exchanges
McNally, Regina C.
;
Griffin, Abbie
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
3
,
pp. 382-397
Persistent link: https://www.econbiz.de/10003531820
Saved in:
9
Measuring customer profitability in complex environments : an interdisciplinary contingency framework
Holm, Morten
;
Kumar, V.
;
Rohde, Carsten
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 387-401
Persistent link: https://www.econbiz.de/10009548616
Saved in:
10
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
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