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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Government document"
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Firm performance
Customer satisfaction
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Babin, Barry J.
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Journal of the Academy of Marketing Science
Journal of business research : JBR
30
The international journal of human resource management
18
The service industries journal
15
International journal of hospitality management
14
Management decision : MD
13
International journal of production economics
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Industrial marketing management : the international journal for industrial and high-tech firms
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Customer satisfaction and firm performance : insights from over a quarter century of empirical research
Otto, Ashley S.
;
Szymanski, David M.
;
Varadarajan, Rajan
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 543-564
Persistent link: https://www.econbiz.de/10012290971
Saved in:
2
When and why do customer solutions pay off in business markets?
Worm, Stefan
;
Bharadwaj, Sundar G.
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10011737459
Saved in:
3
Customer reactions to downsizing : when and how is satisfaction affected?
Habel, Johannes
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 768-789
Persistent link: https://www.econbiz.de/10011409936
Saved in:
4
Customer engagement : the construct, antecedents, and consequences
Pansari, Anita
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 294-311
Persistent link: https://www.econbiz.de/10011684964
Saved in:
5
Customer engagement in social media : a framework and meta-analysis
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10012386915
Saved in:
6
Export marketing strategy implementation, export marketing capabilities, and export venture performance
Morgan, Neil A.
;
Katsikeas, Constantine S.
;
Vorhies, …
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
2
,
pp. 271-289
Persistent link: https://www.econbiz.de/10009524891
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