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~isPartOf:"Journal of the Academy of Marketing Science"
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Relationship marketing
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96
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72
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Homburg, Christian
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3
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Journal of the Academy of Marketing Science
Journal of business research : JBR
1,092
Industrial marketing management : the international journal for industrial and high-tech firms
1,086
Journal of retailing and consumer services
839
International journal of hospitality management
666
International journal of production economics
525
SpringerLink / Bücher
506
The service industries journal
463
The journal of business & industrial marketing
421
International journal of production research
402
The journal of services marketing
365
European journal of operational research : EJOR
307
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
291
Tourism management : research, policies, practice
282
International journal of contemporary hospitality management
268
Journal of travel and tourism marketing
250
Journal of hospitality marketing & management
235
Journal of strategic marketing
232
Working paper / National Bureau of Economic Research, Inc.
229
NBER working paper series
227
Cogent business & management
214
Gabler Edition Wissenschaft
202
Services marketing quarterly
202
NBER Working Paper
201
Journal of marketing
199
Journal of marketing management : MM
197
Journal of service research : JSR
197
Management science : journal of the Institute for Operations Research and the Management Sciences
190
Journal of service management
189
Asia Pacific journal of marketing and logistics
186
European journal of marketing : EJM
185
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
175
Journal of air transport management
171
Journal of retailing
169
Psychology & marketing
169
Journal of purchasing and supply management
167
Service business
165
The TQM journal : the international review of organizational improvement
164
Journal of business-to-business marketing
162
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ECONIS (ZBW)
281
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281
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1
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
2
Customer betrayal and retaliation : when your best customers become your worst enemies
Grégoire, Yany
;
Fisher, Robert J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 247-261
Persistent link: https://www.econbiz.de/10003725646
Saved in:
3
Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth
;
Droge, Cornelia
;
Mentzer, John T.
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
Saved in:
4
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
Saved in:
5
Special issue: Service-dominant logic : continuing the dialog
Lusch, Robert F.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003680135
Saved in:
6
Achieving relationship marketing effectiveness in business-to-business exchanges
Palmatier, Robert W.
;
Scheer, Lisa K.
;
Evans, Kenneth R.
; …
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 174-190
Persistent link: https://www.econbiz.de/10003725636
Saved in:
7
Commitment to a friend, a service provider, or a service company : are they distictions worth making?
Jones, Tim
;
Taylor, Shirley F.
;
Bansal, Harvir S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10003800575
Saved in:
8
Reaching the breaking point : a dynamic process theory of business-to-business customer defection
Hollmann, Thomas
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 257-278
Persistent link: https://www.econbiz.de/10010504684
Saved in:
9
Delusive perception : antecedents and consequences of salespeople's misperception of customer commitment
Homburg, Christian
;
Bornemann, Torsten
;
Kretzer, Max
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10010345196
Saved in:
10
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
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