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~isPartOf:"Journal of the Academy of Marketing Science"
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Consumer behaviour
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Grewal, Dhruv
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,474
Journal of retailing and consumer services
2,145
International journal of hospitality management
1,069
NBER working paper series
1,027
Working paper / National Bureau of Economic Research, Inc.
928
NBER Working Paper
822
International journal of consumer studies
785
Psychology & marketing
722
SpringerLink / Bücher
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
595
European Journal of Marketing
586
The service industries journal
550
Industrial marketing management : the international journal for industrial and high-tech firms
540
Tourism management : research, policies, practice
520
Asia Pacific journal of marketing and logistics
464
Journal of Services Marketing
450
Journal of travel and tourism marketing
448
Journal of Consumer Marketing
447
Management science : journal of the Institute for Operations Research and the Management Sciences
444
The journal of services marketing
444
European journal of marketing : EJM
426
The journal of product & brand management
411
Journal of marketing research : JMR
404
International journal of contemporary hospitality management
403
Journal of marketing management : MM
396
Journal of marketing
393
The journal of brand management : an international journal
388
Cogent business & management
386
Discussion paper series / IZA
379
Journal of retailing
378
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
357
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
Journal of hospitality marketing & management
349
Marketing intelligence & planning
347
Marketing letters : a journal of research in marketing
339
Technological forecasting & social change : an international journal
338
Journal of international consumer marketing
337
Journal of business ethics : JOBE
333
Journal of strategic marketing
329
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ECONIS (ZBW)
418
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1
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
2
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
5
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
6
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
7
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
8
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
Saved in:
9
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
10
Customer participation in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
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