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~isPartOf:"Journal of the Academy of Marketing Science"
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Consumer behaviour
266
Konsumentenverhalten
266
Beziehungsmarketing
90
Relationship marketing
90
Dienstleistungsqualität
51
Service quality
51
Brand management
49
Markenführung
49
Customer satisfaction
45
Kundenzufriedenheit
45
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38
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Grewal, Dhruv
12
Kumar, V.
7
Ruyter, Ko de
6
Bagozzi, Richard P.
5
Noble, Stephanie M.
5
Blut, Markus
4
Grégoire, Yany
4
Hagtvedt, Henrik
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Hamilton, Rebecca W.
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Hennig-Thurau, Thorsten
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Homburg, Christian
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Kukar-Kinney, Monika
4
Alavi, Sascha
3
Baker, Thomas L.
3
Brasel, S. Adam
3
Burton, Scot
3
Cleeren, Kathleen
3
Dellaert, Benedict G. C.
3
Hoyer, Wayne D.
3
Jarvis, Cheryl Burke
3
Mende, Martin
3
Monroe, Kent B.
3
Moschis, George P.
3
Motyka, Scott
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Newman, Christopher L.
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Rapp, Adam
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Rust, Roland T.
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Schlager, Tobias
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Sharma, Amalesh
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Sotgiu, Francesca
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Verhoef, Peter C.
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Verlegh, Peeter
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Voorhees, Clay M.
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Wetzels, Martin
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Wieseke, Jan
3
Zhang, Jonathan Z.
3
Arunachalam, S.
2
Backhaus, Klaus
2
Baker, Julie
2
Beitelspacher, Lauren Skinner
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,280
Journal of retailing and consumer services
2,236
International journal of hospitality management
966
NBER working paper series
851
International journal of consumer studies
781
Working paper / National Bureau of Economic Research, Inc.
744
The service industries journal
692
Psychology & marketing
680
NBER Working Paper
669
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
SpringerLink / Bücher
518
Journal of retailing
504
Management science : journal of the Institute for Operations Research and the Management Sciences
459
Asia Pacific journal of marketing and logistics
437
European Journal of Marketing
437
Tourism management : research, policies, practice
427
The international review of retail, distribution and consumer research
415
International journal of retail & distribution management
408
The journal of product & brand management
407
International Journal of Retail & Distribution Management
405
The journal of services marketing
405
European journal of marketing : EJM
390
Journal of travel and tourism marketing
388
Journal of Consumer Marketing
385
European journal of operational research : EJOR
377
Journal of marketing research : JMR
373
The journal of brand management : an international journal
372
Cogent business & management
370
International journal of contemporary hospitality management
364
International journal of production economics
361
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of marketing
348
Journal of marketing management : MM
342
Journal of international consumer marketing
330
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
320
Technological forecasting & social change : an international journal
318
Journal of business ethics : JOBE
317
Marketing letters : a journal of research in marketing
317
Journal of hospitality marketing & management
313
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ECONIS (ZBW)
314
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1
Creating consumer attachment to retail service firms through sense of place
Brocato, E. Deanne
;
Baker, Julie
;
Voorhees, Clay M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 200-220
Persistent link: https://www.econbiz.de/10010504690
Saved in:
2
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
3
Consumer decision to upgrade or downgrade a service membership
Marinova, Detelina
;
Singh, Jagdip
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
6
,
pp. 596-618
Persistent link: https://www.econbiz.de/10010466660
Saved in:
4
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
5
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
6
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
7
Hey big spender! : a golden (color) atmospheric effect on tipping behavior
Lee, Na Young
;
Noble, Stephanie M.
;
Biswas, Dipayan
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 317-337
Persistent link: https://www.econbiz.de/10011844815
Saved in:
8
The role of aesthetic taste in consumer behavior
Hoyer, Wayne D.
;
Stokburger-Sauer, Nicola E.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
1
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009507835
Saved in:
9
Just print it! : the effects of self-printing a product on consumers' product evaluations and perceived ownership
Wiecek, Annika
;
Wentzel, Daniel
;
Erkin, Aras
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 795-811
Persistent link: https://www.econbiz.de/10012293337
Saved in:
10
The future of artificial intelligence and robotics in the retail and service sector : sketching the field of consumer-robot-experiences : editorial
Noble, Stephanie M.
;
Mende, Martin
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 747-756
Persistent link: https://www.econbiz.de/10014326636
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