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Consumer behaviour
266
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266
Relationship marketing
165
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72
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Grewal, Dhruv
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Rapp, Adam
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Schmitz, Christian
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,620
Journal of retailing and consumer services
2,172
International journal of hospitality management
1,663
NBER working paper series
866
International journal of consumer studies
790
Working paper / National Bureau of Economic Research, Inc.
777
SpringerLink / Bücher
745
Discussion paper series / IZA
743
Psychology & marketing
737
Tourism management : research, policies, practice
717
NBER Working Paper
683
International journal of contemporary hospitality management
622
The service industries journal
612
Journal of consumer research : JCR ; an interdisciplinary bimonthly
601
Industrial marketing management : the international journal for industrial and high-tech firms
577
Journal of travel and tourism marketing
495
Asia Pacific journal of marketing and logistics
474
The journal of services marketing
462
Management science : journal of the Institute for Operations Research and the Management Sciences
458
Cogent business & management
451
Journal of hospitality marketing & management
444
Technological forecasting & social change : an international journal
426
European journal of marketing : EJM
424
The journal of product & brand management
412
IZA Discussion Paper
408
Journal of marketing research : JMR
405
Journal of marketing management : MM
399
Journal of marketing
395
The journal of brand management : an international journal
383
Journal of business ethics : JOBE
381
Journal of retailing
378
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
378
Journal of economic behavior & organization : JEBO
374
CESifo working papers
370
Journal of economic psychology : research in economic psychology and behavioral economics
356
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
343
Marketing letters : a journal of research in marketing
341
Journal of international consumer marketing
336
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ECONIS (ZBW)
398
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1
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
2
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
5
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
6
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
Saved in:
7
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
8
Customer participation in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
Saved in:
9
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
10
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
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