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Consumer behaviour
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Beziehungsmarketing
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Grewal, Dhruv
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,212
Journal of retailing and consumer services
2,083
International journal of hospitality management
1,015
Journal of air transport management
814
International journal of consumer studies
779
NBER working paper series
717
Psychology & marketing
698
Working paper / National Bureau of Economic Research, Inc.
630
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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NBER Working Paper
558
Tourism management : research, policies, practice
503
The service industries journal
492
European Journal of Marketing
477
SpringerLink / Bücher
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Asia Pacific journal of marketing and logistics
439
Journal of travel and tourism marketing
432
Journal of Consumer Marketing
414
Management science : journal of the Institute for Operations Research and the Management Sciences
411
The journal of product & brand management
399
The journal of services marketing
396
European journal of marketing : EJM
385
Journal of Services Marketing
385
Journal of marketing research : JMR
380
International journal of contemporary hospitality management
377
Cogent business & management
367
The journal of brand management : an international journal
367
Journal of marketing management : MM
353
Journal of retailing
349
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of marketing
336
Journal of hospitality marketing & management
334
Journal of international consumer marketing
332
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
325
Marketing letters : a journal of research in marketing
319
Journal of consumer behaviour : an international research review
310
International journal of retail & distribution management
309
International Journal of Retail & Distribution Management
308
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
308
Marketing intelligence & planning
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ECONIS (ZBW)
347
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1
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
4
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
5
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
6
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
7
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
8
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
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9
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
10
Customer participation in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
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