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An analysis of corporate e-mail communication as part of airlines' service recovery strategy
Dickinger, Astrid; Bauernfeind, Ulrike - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 156-168
Persistent link: https://www.econbiz.de/10003863493
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Antecedents and consequences of consumers' trust in hybrid travel websites
Leung, Daniel; Ma, Jing - In: Journal of travel and tourism marketing 37 (2020) 6, pp. 756-772
Persistent link: https://www.econbiz.de/10012289491
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The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.; Cho, Wonae; Ro, Heejung - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
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Internet and Tourism - Part XXIX : Google Maps
Law, Rob - In: Journal of travel and tourism marketing 27 (2010) 6, pp. 645-647
Persistent link: https://www.econbiz.de/10008737052
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Online information search strategies : a focus on flights and accomodations
Jun, Soo Hyun; Vogt, Christine; MacKay, Kelly J. - In: Journal of travel and tourism marketing 27 (2010) 6, pp. 579-595
Persistent link: https://www.econbiz.de/10008737057
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Temporal changes of airfares toward fixed departure date
Law, Rob; Leung, Rosanna; Guillet, Basak Denizci; Lee, … - In: Journal of travel and tourism marketing 28 (2011) 5/6, pp. 615-628
Persistent link: https://www.econbiz.de/10009374107
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Targeting rural tourists in the internet : comparing travel motivation and activity-based segments
Pesonen, Juho - In: Journal of travel and tourism marketing 32 (2015) 3/4, pp. 211-226
Persistent link: https://www.econbiz.de/10011312582
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Uncovering critical success factors for business-to-customer electronic commerce in travel agencies
Lin, Sheng-wei; Fu, Hsin-pin - In: Journal of travel and tourism marketing 29 (2012) 5/6, pp. 566-584
Persistent link: https://www.econbiz.de/10009627535
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Culture as a moderator of the relationship between service quality and the tourist's satisfaction with different distribution channels
Sabiote, Carmen M.; Frías, Dolores M.; Castañeda, J. … - In: Journal of travel and tourism marketing 29 (2012) 7/8, pp. 760-778
Persistent link: https://www.econbiz.de/10009710998
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The impact of the Internet in travel and tourism : a research review 2001 - 2010
Standing, Craig; Tang-Taye, Jean-Pierre; Boyer, Michel - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 82-113
Persistent link: https://www.econbiz.de/10010361817