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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Customer satisfaction
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Sirgy, M. Joseph
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
International journal of hospitality management
741
NBER working paper series
635
Working paper / National Bureau of Economic Research, Inc.
589
Journal of retailing and consumer services
577
Journal of business research : JBR
554
NBER Working Paper
526
Discussion paper series / IZA
418
The service industries journal
408
Tourism management : research, policies, practice
320
KIET Industrial economic review
307
International journal of contemporary hospitality management
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
290
The journal of services marketing
289
Journal of Services Marketing
283
Health care management review : HCM review
278
SpringerLink / Bücher
277
Journal of travel and tourism marketing
245
Journal of health economics
242
Applied economics
221
IZA Discussion Paper
218
Journal of hospitality marketing & management
218
Health care management science
214
Journal of health organization and management
204
Technological forecasting & social change : an international journal
191
Cogent business & management
181
European journal of operational research : EJOR
179
Auditing : a journal of practice & theory
178
Journal of air transport management
175
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
169
Services marketing quarterly
167
Management science : journal of the Institute for Operations Research and the Management Sciences
166
The TQM journal : the international review of organizational improvement
166
Working paper
164
Seoul journal of economics
163
KDI School working paper series
160
Health economics
159
International journal of productivity and quality management : IJPQM
159
CESifo working papers
156
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ECONIS (ZBW)
156
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1
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
2
Effects of interpretive guiding outcomes on tourist satisfaction and behavioral intention
Huang, Songshan
;
Weiler, Betty
;
Assaker, Guy
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10010527084
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3
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
4
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
5
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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6
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
7
Perceived destination image : an image model for a winter sports destination and its effect on intention to revisit
Hallmann, Kirstin
;
Zehrer, Anita
;
Müller, Sabine
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 94-106
Persistent link: https://www.econbiz.de/10010474694
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8
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
9
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
Saved in:
10
Dynamic nature of destination image and influence of tourist overall satisfaction on image modification
Lee, Bong Koo
;
Lee, Choong-Ki
;
Lee, Jaeseok
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
2
,
pp. 239-251
Persistent link: https://www.econbiz.de/10010254339
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