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First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad; Hollebeek, Linda D.; Mostafa … - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
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The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 61 (2022) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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Segmenting festival visitors using psychological commitment
Lee, Jenny; Kyle, Gerard T. - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 656-669
Persistent link: https://www.econbiz.de/10010400544
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Tourists' destination loyalty through emotional solidarity with residents : an integrative moderated mediation model
Ribeiro, Manuel Alector; Woosnam, Kyle M.; Pinto, Patrícia - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10011915391
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Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina; Dieck, M. Claudia tom; Wu, Shuang; … - In: Journal of travel research : a quarterly publication of … 62 (2023) 1, pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
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Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin; Roschk, Holger; Ordenes, Francisco Villarroel - In: Journal of travel research : a quarterly publication of … 61 (2022) 8, pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
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Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517