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Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria; Celotto, Emilio - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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Perceived destination image : an image model for a winter sports destination and its effect on intention to revisit
Hallmann, Kirstin; Zehrer, Anita; Müller, Sabine - In: Journal of travel research : a quarterly publication of … 54 (2015) 1, pp. 94-106
Persistent link: https://www.econbiz.de/10010474694
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Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Journal of travel research : a quarterly publication of … 58 (2019) 3, pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
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When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.; Harris, Lloyd C. - In: Journal of travel research : a quarterly publication of … 63 (2024) 2, pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
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Using concomitant freelisting to analyze perceptions of tourism experiences
Ribeiro, Nuno Filipe - In: Journal of travel research : a quarterly publication of … 51 (2012) 5, pp. 555-567
Persistent link: https://www.econbiz.de/10009621008
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A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang - In: Journal of travel research : a quarterly publication of … 59 (2020) 6, pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
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The effect of tourism services on travelers' quality of life
Neal, Janet D.; Uysal, Muzaffer; Sirgy, M. Joseph - In: Journal of travel research : a quarterly publication of … 46 (2007) 2, pp. 154-163
Persistent link: https://www.econbiz.de/10003860839