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Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth

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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries

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Authentic concepts : effects on tourist satisfaction

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Enhancing service loyalty : the roles of delight, satisfaction, and service quality

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Postvisit destination loyalty judgments : developing and testing a comprehensive congruity model

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The quality of guest comment cards : an empirical study of US lodging chains

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