Narrow search
Showing 1 - 5 of 5
Cover Image
Why dominant companies are vulnerable
Murray, Kyle B.; Häubl, Gerald - In: MIT sloan management review 53 (2011/12) 2, pp. 12-14
Persistent link: https://www.econbiz.de/10009503015
Cover Image
INTELLIGENCE - RESEARCH BRIEF - Double Agents - The electronic decision aids that provide online shoppers with personalized product recommendations also often act on behalf of sell...
Häubl, Gerald; Murray, Kyle B. - In: MIT sloan management review 47 (2006) 3, pp. 5-13
Persistent link: https://www.econbiz.de/10007222375
Cover Image
INTELLIGENCE - STRATEGY - The Strategic Benefits of Managing Risk - Risk management techniques allow managers to evolve a common language of risk and a shared sense of which risks...
Häubl, Gerald; Murray, Kyle B. - In: MIT sloan management review 47 (2006) 3, pp. 5
Persistent link: https://www.econbiz.de/10007222376
Cover Image
INTELLIGENCE - CUSTOMER SERVICE - Satisfaction Begins at Home - If you want to find out how well you are serving your customers, ask your employees. Effective service can arise onl...
Häubl, Gerald; Murray, Kyle B. - In: MIT sloan management review 47 (2006) 3, pp. 5
Persistent link: https://www.econbiz.de/10007222377
Cover Image
WHY DOMINANT COMPANIES ARE VULNERABLE - Recent research suggests that, as consumers feel that their choices are restricted, many respond by turning away from the market leader.
Murray, Kyle B; Häubl, Gerald - In: MIT sloan management review 53 (2012) 2, pp. 12-15
Persistent link: https://www.econbiz.de/10009825945