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Relationships take two : customer attachment styles' influence on consumers' desire for close relationships and loyalty to the firm
Mende, Martin; Bolton, Ruth N.; Bitner, Mary Jo - In: MSI reports : working paper series (2009) 3, pp. 23-49
Persistent link: https://www.econbiz.de/10003950175
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Relationships take two : customer attachment styles' influence on consumers' desire for close relationships and loyalty to the firm
Mende, Martin; Bolton, Ruth N.; Bitner, Mary Jo - In: MSI reports : working paper series (2009) 3, pp. 23-49
Persistent link: https://www.econbiz.de/10009893540
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Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.; Parasuraman, A.; Zeithaml, Valarie A. - In: MSI reports : working paper series (2003) 1, pp. 61-77
Persistent link: https://www.econbiz.de/10001824682
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E-S-Qual : a multiple-item scale for assessing electronic service quality ; Report No. 04-112
Parasuraman, A.; Zeithaml, Valarie A.; Malhotra, Arvind - In: MSI reports : working paper series (2004) 3, pp. 3-25
Persistent link: https://www.econbiz.de/10002566757
Cover Image
Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.; Parasuraman, A.; Zeithaml, Valarie A. - In: MSI reports : working paper series (2003) 1, pp. 61-77
Persistent link: https://www.econbiz.de/10009893380
Cover Image
E-S-Qual : a multiple-item scale for assessing electronic service quality ; Report No. 04-112
Parasuraman, A.; Zeithaml, Valarie A.; Malhotra, Arvind - In: MSI reports : working paper series (2004) 3, pp. 3-25
Persistent link: https://www.econbiz.de/10009893422