Narrow search
Showing 1 - 2 of 2
Cover Image
Firm-sponsored satisfaction surveys : Positivity effects on customer purchase behavior? ; Report No. 04-121
Dholakia, Utpal M.; Morwitz, Vicki G.; Westbrook, Robert A. - In: MSI reports : working paper series (2004) 4, pp. 95-112
Persistent link: https://www.econbiz.de/10002708038
Cover Image
Firm-sponsored satisfaction surveys : Positivity effects on customer purchase behavior? ; Report No. 04-121
Dholakia, Utpal M.; Morwitz, Vicki G.; Westbrook, Robert A. - In: MSI reports : working paper series (2004) 4, pp. 95-112
Persistent link: https://www.econbiz.de/10009893424