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Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
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The impact of e-visits on visit frequencies and patient health : evidence from primary care
Bavafa, Hessam; Hitt, Lorin M.; Terwiesch, Christian - In: Management science : journal of the Institute for … 64 (2018) 12, pp. 5461-5480
Persistent link: https://www.econbiz.de/10011964507
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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ICU admission control : an empirical study of capacity allocation and its implication for patient outcomes
Kim, Song-hee; Chan, Carri W.; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 19-38
Persistent link: https://www.econbiz.de/10010496091
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Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya; Holzhacker, Martin; Krishnan, Ranjani - In: Management science : journal of the Institute for … 70 (2024) 4, pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
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Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng; Lu, Lauren Xiaoyuan - In: Management science : journal of the Institute for … 63 (2017) 11, pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
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Heuristic thinking in patient care
Kc, Diwas Singh - In: Management science : journal of the Institute for … 66 (2020) 6, pp. 2545-2563
Persistent link: https://www.econbiz.de/10012254417
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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
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The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L. - In: Management science : journal of the Institute for … 62 (2016) 4, pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
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Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.; Green, Linda V.; Lekwijit, Suparerk; … - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 751-775
Persistent link: https://www.econbiz.de/10012000740