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Real-time delay estimation in overloaded multiserver queues with abandonments
Ibrahim, Rouba; Whitt, Ward - In: Management science : journal of the Institute for … 55 (2009) 10, pp. 1729-1742
Persistent link: https://www.econbiz.de/10003908998
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Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram; Sinha, Kingshuk K. - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
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Managing consumer returns in a competitive environment
Shulman, Jeffrey D.; Coughlan, Anne T.; Savaskan, R. Canan - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
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Performance contracting in after-sales service supply chains
Kim, Sang Hyun; Cohen, Morris A.; Netessine, Serguei - In: Management science : journal of the Institute for … 53 (2007) 12, pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
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Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.; Cohen, Morris A.; Kim, Sang Hyun; … - In: Management science : journal of the Institute for … 58 (2012) 5, pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
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Signaling new product reliability with after-sales service contracts
Bakshi, Nitin; Kim, Sang Hyun; Savva, Nicos - In: Management science : journal of the Institute for … 61 (2015) 8, pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
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Consumer return policies in omnichannel operations
Nageswaran, Leela; Cho, Soo-Haeng; Scheller-Wolf, Alan - In: Management science : journal of the Institute for … 66 (2020) 12, pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
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Managing appointment-based services in the presence of walk-in customers
Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026