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Discretionary task ordering : queue management in radiological services
Ibanez, Maria R.; Clark, Jonathan R.; Huckman, Robert S.; … - In: Management science : journal of the Institute for … 64 (2018) 9, pp. 4389-4407
Persistent link: https://www.econbiz.de/10011921530
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Scheduling homogeneous impatient customers
Bassamboo, Achal; Singh Randhawa, Ramandeep - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 2129-2147
Persistent link: https://www.econbiz.de/10011520410
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Multimodularity in the stochastic appointment scheduling problem with discrete arrival epochs
Zacharias, Christos; Yunes, Tallys - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 744-763
Persistent link: https://www.econbiz.de/10012213229
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Responding to unexpected overloads in large-scale service systems
Perry, Ohad; Whitt, Ward - In: Management science : journal of the Institute for … 55 (2009) 8, pp. 1353-1367
Persistent link: https://www.econbiz.de/10003885438
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Implications of hyperbolic discounting for optimal pricing and scheduling of unpleasant services that generate future benefits
Plambeck, Erica L.; Wang, Qiong - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1927-1946
Persistent link: https://www.econbiz.de/10009788937
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Managing outpatient service with strategic walk-ins
Liu, Nan; Jaarsveld, Willem van; Wang, Shan; Xiao, Guanlian - In: Management science : journal of the Institute for … 69 (2023) 10, pp. 5904-5922
Persistent link: https://www.econbiz.de/10014393038
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Data-driven patient scheduling in emergency departments : a hybrid robust-stochastic approach
He, Shuangchi; Sim, Melvyn; Zhang, Meilin - In: Management science : journal of the Institute for … 65 (2019) 9, pp. 4123-4140
Persistent link: https://www.econbiz.de/10012118545
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A logarithmic safety staffing rule for contact centers with call blending
Pang, Guodong; Perry, Ohad - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 73-91
Persistent link: https://www.econbiz.de/10010496074
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Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba; Armony, Mor; Bassamboo, Achal - In: Management science : journal of the Institute for … 63 (2017) 6, pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
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A general framework to compare announcement accuracy : static vs. LES-based announcement
Bassamboo, Achal; Ibrahim, Rouba - In: Management science : journal of the Institute for … 67 (2021) 7, pp. 4191-4208
Persistent link: https://www.econbiz.de/10012624514