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Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep; Ata, Barış; Emadi, Seyed Morteza; Su, … - In: Management science : journal of the Institute for … 59 (2013) 12, pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
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A structural estimation approach to study agent attrition
Emadi, Seyed Morteza; Staats, Bradley R. - In: Management science : journal of the Institute for … 66 (2020) 9, pp. 4071-4095
Persistent link: https://www.econbiz.de/10012297779
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Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.; Emadi, Seyed Morteza; Deshpande, Vinayak - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
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Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan; Emadi, Seyed Morteza; Deshpande, … - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
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Managing the inventory of an item with a replacement warranty
Huang, Wei; Kulkarni, Vidyadhar G.; Swaminathan, … - In: Management science : journal of the Institute for … 54 (2008) 8, pp. 1441-1452
Persistent link: https://www.econbiz.de/10003757514
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A matter of balance : specialization, task variety, and individual learning in a software maintenance environment
Narayanan, Sriram; Balasubramanian, Sridhar; … - In: Management science : journal of the Institute for … 55 (2009) 11, pp. 1861-1876
Persistent link: https://www.econbiz.de/10003909222
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Net-metered distributed renewable energy : a peril for utilities?
Sunar, Nur; Swaminathan, Jayashankar M. - In: Management science : journal of the Institute for … 67 (2021) 11, pp. 6716-6733
Persistent link: https://www.econbiz.de/10012703704
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Managing New and Remanufactured Products
Ferrer, Geraldo; Swaminathan, Jayashankar M. - In: Management science : journal of the Institute for … 52 (2006) 1, pp. 15-26
Persistent link: https://www.econbiz.de/10006075525
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Models for Supply Chains in E-Business
Swaminathan, Jayashankar M.; Tayur, Sridhar R. - In: Management science : journal of the Institute for … 49 (2003) 10, pp. 1387-1406
Persistent link: https://www.econbiz.de/10006083214
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A Coordinated Production Planning Model with Capacity Expansion and Inventory Management
Rajagopalan, Sampath; Swaminathan, Jayashankar M. - In: Management science : journal of the Institute for … 47 (2001) 11, pp. 1562
Persistent link: https://www.econbiz.de/10006089167