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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Consumer behaviour
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
2,406
Journal of retailing and consumer services
2,119
International journal of hospitality management
1,015
International journal of consumer studies
781
Psychology & marketing
709
SpringerLink / Bücher
668
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
NBER working paper series
588
European Journal of Marketing
580
Industrial marketing management : the international journal for industrial and high-tech firms
507
Working paper / National Bureau of Economic Research, Inc.
479
Asia Pacific journal of marketing and logistics
457
Tourism management : research, policies, practice
453
The service industries journal
446
Journal of Consumer Marketing
441
Journal of travel and tourism marketing
429
NBER Working Paper
423
The journal of services marketing
419
International Journal of Bank Marketing
414
Journal of Services Marketing
410
European journal of marketing : EJM
409
The journal of product & brand management
409
Journal of the Academy of Marketing Science
406
Journal of marketing research : JMR
397
Journal of marketing
390
Journal of marketing management : MM
386
The journal of brand management : an international journal
385
Journal of retailing
381
Cogent business & management
370
International journal of contemporary hospitality management
359
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
347
Marketing intelligence & planning
336
Journal of hospitality marketing & management
331
Journal of international consumer marketing
331
Marketing letters : a journal of research in marketing
330
Technological forecasting & social change : an international journal
324
Journal of marketing communications
320
Journal of strategic marketing
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ECONIS (ZBW)
394
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1
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
2
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
3
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
4
High-speed internet, financial technology, and banking
D'Andrea, Angelo
;
Limodio, Nicola
- In:
Management science : journal of the Institute for …
70
(
2024
)
2
,
pp. 773-798
Persistent link: https://www.econbiz.de/10014513649
Saved in:
5
Determinants and outcomes of Internet banking adoption
Xue, Mei
;
Hitt, Lorin M.
;
Chen, Pei-yu
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 291-307
Persistent link: https://www.econbiz.de/10008901442
Saved in:
6
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Saved in:
7
Dynamics of consumer adoption of financial innovation : the case of ATM cards
Yang, Botao
;
Ching, Andrew
- In:
Management science : journal of the Institute for …
60
(
2014
)
4
,
pp. 903-922
Persistent link: https://www.econbiz.de/10010347819
Saved in:
8
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
9
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
10
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
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