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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Determinants and outcomes of Internet banking adoption
Xue, Mei; Hitt, Lorin M.; Chen, Pei-yu - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 291-307
Persistent link: https://www.econbiz.de/10008901442
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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Dynamics of consumer adoption of financial innovation : the case of ATM cards
Yang, Botao; Ching, Andrew - In: Management science : journal of the Institute for … 60 (2014) 4, pp. 903-922
Persistent link: https://www.econbiz.de/10010347819
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Fewer clicks, more purchases
Unal, Murat; Park, Young-Hoon - In: Management science : journal of the Institute for … 69 (2023) 12, pp. 7317-7334
Persistent link: https://www.econbiz.de/10014444131
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High-speed internet, financial technology, and banking
D'Andrea, Angelo; Limodio, Nicola - In: Management science : journal of the Institute for … 70 (2024) 2, pp. 773-798
Persistent link: https://www.econbiz.de/10014513649
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The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon; Boone, Christopher; Lynn, Michael - In: Management science : journal of the Institute for … 67 (2021) 1, pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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The causal effect of service satisfaction on customer loyalty
Hang, Guofang; Sudhir, K. - In: Management science : journal of the Institute for … 67 (2021) 1, pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
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Electronic payment technology and business finance : a randomized, controlled trial with mobile money
Pamuk, Haki; Ramrattan, Ravindra; Uras, Burak; Soest, … - In: Management science : journal of the Institute for … 70 (2024) 4, pp. 2590-2625
Persistent link: https://www.econbiz.de/10014520131