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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Dienstleistungsqualität
62
Service quality
62
Hospital
30
Krankenhaus
30
Gesundheitsversorgung
20
Health care
20
healthcare
17
hospitals
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Queueing theory
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Consumer behaviour
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service quality
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service operations
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Qualitätsmanagement
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dynamic programming
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Patienten
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Produktqualität
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Pflegeberufe
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Wirtschaftsprüfung
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Dienstleistungssektor
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Hospital financing
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Operations Research
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76
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Lu, Susan Feng
5
Terwiesch, Christian
4
Chan, Carri W.
3
Tezcan, Tolga
3
Tucker, Anita L.
3
Bavafa, Hessam
2
Campbell, Dennis W.
2
DeFond, Mark L.
2
Debo, Laurens G.
2
Erkens, David H.
2
Escobar, Gabriel
2
Green, Linda V.
2
Kc, Diwas Singh
2
Kim, Song-hee
2
Lu, Lauren Xiaoyuan
2
Netessine, Serguei
2
Olivares, Marcelo
2
Rui, Huaxia
2
Savva, Nicos
2
Scholtes, Stefan
2
Shin, Jiwoong
2
Shumsky, Robert A.
2
Sudhir, K.
2
Véricourt, Francis de
2
Zhang, Jieying
2
Adelino, Manuel
1
Adida, Elodie
1
Aflaki, Sam
1
Afèche, Philipp
1
Ahearne, Michael
1
Alexander, Damon
1
Alizamir, Saed
1
Anand, Krishnan S.
1
Aobdia, Daniel
1
Armony, Mor
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Ata, Barış
1
Bae, Junhyun
1
Bartel, Ann
1
Batt, Robert J.
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Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
451
Journal of retailing and consumer services
366
The service industries journal
299
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Services marketing quarterly
147
Journal of hospitality marketing & management
146
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
133
International journal of productivity and quality management : IJPQM
122
International journal of quality & reliability management
122
International journal of quality and service sciences
121
Health care management review : HCM review
119
Cogent business & management
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
104
Journal of service management
98
Discussion paper series / IZA
97
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
94
Journal of health economics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Economics of education review
83
International journal of services, economics and management
79
Managing service quality : MSQ ; an international journal
77
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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ECONIS (ZBW)
76
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1
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
2
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
3
Optimal advance scheduling
Truong, Van-Anh
- In:
Management science : journal of the Institute for …
61
(
2015
)
7
,
pp. 1584-1597
Persistent link: https://www.econbiz.de/10011304119
Saved in:
4
Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory
;
Tezcan, Tolga
;
Tilson, Vera
- In:
Management science : journal of the Institute for …
59
(
2013
)
5
,
pp. 1125-1141
Persistent link: https://www.econbiz.de/10009751183
Saved in:
5
"Nursevendor problem" : personnel staffing in the presence of endogenous absenteeism
Green, Linda V.
;
Savin, Sergei
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
59
(
2013
)
10
,
pp. 2237-2256
Persistent link: https://www.econbiz.de/10010202813
Saved in:
6
Hospital financial health and clinical choices : evidence from the financial crisis
Adelino, Manuel
;
Lewellen, Katharina
;
McCartney, William B.
- In:
Management science : journal of the Institute for …
68
(
2022
)
3
,
pp. 2098-2119
Persistent link: https://www.econbiz.de/10013262913
Saved in:
7
Heuristic thinking in patient care
Kc, Diwas Singh
- In:
Management science : journal of the Institute for …
66
(
2020
)
6
,
pp. 2545-2563
Persistent link: https://www.econbiz.de/10012254417
Saved in:
8
Past the point of speeding up : the negative effects of workload saturation on efficiency and patient severity
Jaeker, Jillian Berry
;
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
63
(
2017
)
4
,
pp. 1042-1062
Persistent link: https://www.econbiz.de/10011672811
Saved in:
9
Adaptive distributionally robust optimization
Bertsimas, Dimitris
;
Sim, Melvyn
;
Zhang, Meilin
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 604-618
Persistent link: https://www.econbiz.de/10012000696
Saved in:
10
When to use provider triage in emergency departments
Kamali, Michael F.
;
Tezcan, Tolga
;
Yildiz, Ozlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
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