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The effect of downsizing on service quality in some large organizations
Wiele, Ton van der; Brown, Alan - In: Managing service quality : MSQ ; an international journal 8 (1998) 3, pp. 170-177
Persistent link: https://www.econbiz.de/10007192856
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Service improvement in a sports environment: a study of spectator attendance
Dale, Barrie; van Iwaarden, Jos; van der Wiele, Ton; … - In: Managing service quality : MSQ ; an international journal 15 (2005) 5, pp. 470
Persistent link: https://www.econbiz.de/10007148332
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A transparent role of information systems within business processes: a case study
Verboom, Menno; van Iwaarden, Jos; van der Wiele, Ton - In: Managing service quality : MSQ ; an international journal 14 (2004) 6, pp. 496
Persistent link: https://www.econbiz.de/10007151081
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Empirical evidence for the relationship between customer satisfaction and business performance
van der Wiele, Ton; Boselie, Paul; Hesselink, Martijn - In: Managing service quality : MSQ ; an international journal 12 (2002) 3, pp. 184-193
Persistent link: https://www.econbiz.de/10007166478
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Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave
Boselie, Paul; van der Wiele, Ton - In: Managing service quality : MSQ ; an international journal 12 (2002) 3, pp. 165-172
Persistent link: https://www.econbiz.de/10007166480