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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute; Edvardsson, Bo; Öström, Åsa - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
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Design dimensions of experience rooms for service test drives : case studies in several service contexts
Edvardsson, Bo; Enquist, Bo; Johnston, Robert - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 312-327
Persistent link: https://www.econbiz.de/10008655295
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Service business development in small and medium capital goods manufacturing companies
Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 123-139
Persistent link: https://www.econbiz.de/10003964459
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The role of competence in initiating the transition from products to service
Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 493-510
Persistent link: https://www.econbiz.de/10009525072
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Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo; Tronvoll, Bård; Höykinpuro, Ritva - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 331-349
Persistent link: https://www.econbiz.de/10009266595
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-46
Persistent link: https://www.econbiz.de/10008370217
Cover Image
The role of competence in initiating the transition from products to service
Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 493-510
Persistent link: https://www.econbiz.de/10008316361
Cover Image
Service business development in small and medium capital goods manufacturing companies
Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 123-140
Persistent link: https://www.econbiz.de/10008391987
Cover Image
Drivers of customers' service experiences: a study in the restaurant industry
Walter, Ute; Edvardsson, Bo; Öström, Åsa - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 236-259
Persistent link: https://www.econbiz.de/10008408525