//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Managing service quality : MSQ ; an international journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The interplay of customer expe...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
1
Consumer goods
1
Customer service
1
Deutschland
1
Germany
1
Konsumentenverhalten
1
Konsumgüter
1
Kundenservice
1
more ...
less ...
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
Undetermined
5
English
1
Author
All
Aksoy, Lerzan
4
Keiningham, Timothy L.
4
Cooil, Bruce
3
Wittkowski, Kristina
2
Andreassen, Tor W.
1
Andreassen, Tor Wallin
1
Benoit, Sabine
1
Estrin, Demitry
1
Moeller, Sabine
1
Perkins-Munn, Tiffany
1
Peterson, Kenneth
1
Vavra, Terry G.
1
Wahren, Barry J.
1
Weiner, Jay
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
Journal of Service Management
17
Journal of business research : JBR
15
Journal of service management
13
Journal of service research : JSR
12
Journal of Services Marketing
11
The journal of services marketing
9
Journal of marketing
6
Journal of service research
6
Journal of retailing and consumer services
5
Marketing management : a quarterly business management publication of the American Marketing Association
4
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
4
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
4
Journal of the Academy of Marketing Science
3
MIT sloan management review
3
Psychology & marketing
3
The service industries journal
3
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
2
Discussion paper / Fernuniversität Hagen, Fachbereich Wirtschaftswissenschaft
2
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
2
European journal of marketing
2
FernUniversität Hagen - Douglas-Stiftungslehrstuhl für Dienstleistungsmanagement
2
FernUniversität Hagen - Fachbereich Wirtschaftswissenschaft - Diskussionsbeiträge
2
Interfaces : the INFORMS journal on the practice of operations research
2
International journal of physical distribution & logistics management : IJPD & LM
2
Investment management and financial innovations
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service theory and practice : JSTP
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Review of business : interdisciplinary journal on risk and society
2
ADMAP : for decisionmakers in advertising, marketing, media, planning & research
1
AMS review : official publication of the Academy of Marketing Science
1
Business Strategy and the Environment
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Customer engagement marketing
1
Dienstleistungsinnovationen
1
Diskussionsbeitrag
1
EcoMod2012
1
more ...
less ...
Source
All
OLC EcoSci
5
ECONIS (ZBW)
1
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The burdens of ownership : reasons for preferring renting
Benoit, Sabine
;
Wittkowski, Kristina
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 176-191
Persistent link: https://www.econbiz.de/10003964476
Saved in:
2
The burdens of ownership: reasons for preferring renting
Moeller, Sabine
;
Wittkowski, Kristina
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 176-192
Persistent link: https://www.econbiz.de/10008391984
Saved in:
3
A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales
Keiningham, Timothy L.
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Managing service quality : MSQ ; an international journal
16
(
2006
)
5
,
pp. 442-459
Persistent link: https://www.econbiz.de/10007295668
Saved in:
4
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet
Keiningham, Timothy L.
;
Cooil, Bruce
;
Aksoy, Lerzan
; …
- In:
Managing service quality : MSQ ; an international journal
17
(
2007
)
4
,
pp. 361-384
Persistent link: https://www.econbiz.de/10007750120
Saved in:
5
Does customer satisfaction lead to profitability?: The mediating role of share-of-wallet
Keiningham, Timothy L.
;
Perkins-Munn, Tiffany
;
Aksoy, Lerzan
- In:
Managing service quality : MSQ ; an international journal
15
(
2005
)
2
,
pp. 172-181
Persistent link: https://www.econbiz.de/10007150601
Saved in:
6
Call center satisfaction and customer retention in a co-branded service context
Keiningham, Timothy L.
;
Aksoy, Lerzan
;
Andreassen, Tor …
- In:
Managing service quality : MSQ ; an international journal
16
(
2006
)
3
,
pp. 269-289
Persistent link: https://www.econbiz.de/10007260240
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->