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The burdens of ownership : reasons for preferring renting
Benoit, Sabine; Wittkowski, Kristina - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 176-191
Persistent link: https://www.econbiz.de/10003964476
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The burdens of ownership: reasons for preferring renting
Moeller, Sabine; Wittkowski, Kristina - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 176-192
Persistent link: https://www.econbiz.de/10008391984
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A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales
Keiningham, Timothy L.; Aksoy, Lerzan; Cooil, Bruce; … - In: Managing service quality : MSQ ; an international journal 16 (2006) 5, pp. 442-459
Persistent link: https://www.econbiz.de/10007295668
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The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet
Keiningham, Timothy L.; Cooil, Bruce; Aksoy, Lerzan; … - In: Managing service quality : MSQ ; an international journal 17 (2007) 4, pp. 361-384
Persistent link: https://www.econbiz.de/10007750120
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Does customer satisfaction lead to profitability?: The mediating role of share-of-wallet
Keiningham, Timothy L.; Perkins-Munn, Tiffany; Aksoy, Lerzan - In: Managing service quality : MSQ ; an international journal 15 (2005) 2, pp. 172-181
Persistent link: https://www.econbiz.de/10007150601
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Call center satisfaction and customer retention in a co-branded service context
Keiningham, Timothy L.; Aksoy, Lerzan; Andreassen, Tor … - In: Managing service quality : MSQ ; an international journal 16 (2006) 3, pp. 269-289
Persistent link: https://www.econbiz.de/10007260240