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The concept of online corporate brand experience : an empirical assessment
Khan, Imran; Rahman, Zillur; Ratma, Mobin - In: Marketing intelligence & planning 34 (2016) 5, pp. 711-730
Persistent link: https://www.econbiz.de/10011534943
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Investigating the online customer experience : a B2B perspective
McLean, Graeme J. - In: Marketing intelligence & planning 35 (2017) 5, pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
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An application of retailing service quality practices influencing customer loyalty toward retailers
Sivapalan, Achchuthan; Jebarakirthy, Charles - In: Marketing intelligence & planning 35 (2017) 7, pp. 842-857
Persistent link: https://www.econbiz.de/10011798023
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Investigating a comparative evaluation approach in explaining loyalty
Jaiswal, Anand Kumar; Lemmink, Jos - In: Marketing intelligence & planning 35 (2017) 7, pp. 937-954
Persistent link: https://www.econbiz.de/10011798112
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Value, satisfaction, loyalty and retention in professional services
Trasorras, Rene; Weinstein, Art; Abratt, Russell - In: Marketing intelligence & planning 27 (2009) 5, pp. 615-632
Persistent link: https://www.econbiz.de/10009526335
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The role of price satisfaction in managing customer relationships : the case of financial services
Lymperopoulos, Constantine; Chaniotakis, Ioannis E.; … - In: Marketing intelligence & planning 31 (2013) 3, pp. 216-228
Persistent link: https://www.econbiz.de/10009760676
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The atecedents of satisfaction and revisit intentions for full-service restaurants
Marinkovic, Veljko; Senic, Vladimir; Ivkov, Danijela; … - In: Marketing intelligence & planning 32 (2014) 3, pp. 311-327
Persistent link: https://www.econbiz.de/10010380726
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Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
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Complaint-handling as antecedent of customer engagement : do consumer characteristics matter?
Cambra-Fierro, Jesus; Melero-Polo, Iguacel - In: Marketing intelligence & planning 35 (2017) 2, pp. 277-295
Persistent link: https://www.econbiz.de/10011700853
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Place-based brand experience, place attachment and loyalty
Cardinale, Sylvia; Bang, Nguyen; Melewar, T. C. - In: Marketing intelligence & planning 34 (2016) 3, pp. 302-317
Persistent link: https://www.econbiz.de/10011570770