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Consumer behaviour
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Barone, Michael J.
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Marketing letters : a journal of research in marketing
Journal of business research : JBR
2,180
Journal of retailing and consumer services
2,046
International journal of hospitality management
1,570
NBER working paper series
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International journal of consumer studies
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680
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624
Tourism management : research, policies, practice
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583
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Asia Pacific journal of marketing and logistics
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Journal of travel and tourism marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of hospitality marketing & management
411
The journal of product & brand management
397
The journal of services marketing
379
European journal of marketing : EJM
370
Cogent business & management
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Journal of marketing research : JMR
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The journal of brand management : an international journal
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Technological forecasting & social change : an international journal
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Journal of marketing management : MM
341
Journal of retailing
335
Journal of international consumer marketing
331
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
309
International journal of retail & distribution management
306
Journal of marketing communications
306
Journal of marketing
304
Journal of the Academy of Marketing Science
302
Journal of business ethics : JOBE
297
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
297
Journal of consumer behaviour : an international research review
296
The international review of retail, distribution and consumer research
296
Journal of fashion marketing and management
295
The journal of consumer marketing
293
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ECONIS (ZBW)
313
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1
The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise
;
Tossan, Vesselina
;
Connan …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
Saved in:
2
Interrupted anticipation after a service failure : the role of olfactory sensation on expected pleasure, taste enjoyment, consumption, and repatronage intentions
Moore, David J.
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
4
,
pp. 399-408
Persistent link: https://www.econbiz.de/10010207194
Saved in:
3
The nature of an apology : an experimental study on how to apologize after a service failure
Roschk, Holger
;
Kaiser, Susanne
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10009786892
Saved in:
4
Affective responses to service failure: anger, regret, and retaliatory versus conciliatory responses
Bonifield, Carolyn
;
Cole, Catherine A.
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
1/2
,
pp. 85-99
Persistent link: https://www.econbiz.de/10003471289
Saved in:
5
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
6
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
7
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
8
Powerlessness following service failure and its implications for service recovery
Wong, Jimmy
;
Newton, Joshua D.
;
Newton, Fiona J.
- In:
Marketing letters : a journal of research in marketing
27
(
2016
)
1
,
pp. 63-75
Persistent link: https://www.econbiz.de/10011444023
Saved in:
9
Customers' emotions in service failure and recovery : a meta-analysis
Valentini, Sara
;
Orsingher, Chiara
;
Polyakova, Alexandra
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012301451
Saved in:
10
Timing of apology after service failure : the moderating role of future interaction expectation on customer satisfaction
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
;
Haugtvedt, …
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 217-230
Persistent link: https://www.econbiz.de/10012301456
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