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The rebirth of modern marketing : six propositions about relationship marketing
Grönroos, Christian - 1995
Persistent link: https://www.econbiz.de/10004404115
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Lönar sig service och fär man betalt för den? : En teori om relationskostnader
Grönroos, Christian - 1996
Persistent link: https://www.econbiz.de/10004404126
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How much are Finnish tourists willing to pay for a week's stay at an ecoresort
Björk, Peter - 1995
Persistent link: https://www.econbiz.de/10004404132
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The effect of green labels on consumer decision making
Björk, Peter - 1997
Persistent link: https://www.econbiz.de/10004609425
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Towards a multilevel service process chart : empirical findings from a pharmaceutical service
Ekholm, Viveka; Wrange, Kim - 1996
Persistent link: https://www.econbiz.de/10004661799
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Customer switching behavior in retailing
Roos, Inger - 1996
Persistent link: https://www.econbiz.de/10004661811
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Diagnosing the termination of customer relationships
Roos, Inger; Strandvik, Tore - 1996
Persistent link: https://www.econbiz.de/10004661820
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Gerontology and tourism management
Björk, Peter - 1997
Persistent link: https://www.econbiz.de/10004715435
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Relationship marketing : interaction, dialogue and value
Grönroos, Christian - 1997
Persistent link: https://www.econbiz.de/10004715447