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The Effect of Word of Mouth on Sales : Online Book Reviews
Chevalier, Judith A.; Mayzlin, Dina - 2021
greater than the impact of 5-star reviews. The results suggest that new forms of customer communication on the Internet have …
Persistent link: https://www.econbiz.de/10013237283
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Demanding Customers : Consumerist Patients and Quality of Care
Fang, Hai - 2010
Consumerism arises when patients acquire and use medical information from sources apart from their physicians, such as … the Internet and direct-to-patient advertising. Consumerism has been hailed as a means of improving quality. This need not … cases harms both consumerist and ordinary patients. Data from a large national survey of physicians shows that high levels …
Persistent link: https://www.econbiz.de/10012758353
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Aggregation of Consumer Ratings : An Application to Yelp.Com
Dai, Daisy - 2012
Because consumer reviews leverage the wisdom of the crowd, the way in which they are aggregated is a central decision faced by platforms. We explore this "rating aggregation problem" and offer a structural approach to solving it, allowing for (1) reviewers to vary in stringency and accuracy, (2)...
Persistent link: https://www.econbiz.de/10013097277
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Evidence of Decreasing Internet Entropy : The Lack of Redundancy in Dns Resolution by Major Websites and Services
Bates, Samantha - 2018
This paper analyzes the extent to which the Internet's global domain name resolution (DNS) system has preserved its …
Persistent link: https://www.econbiz.de/10012927037
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Will Ad Blocking Break the Internet?
Shiller, Benjamin - 2017
Ad blockers allow Internet users to obtain information without generating ad revenue for site owners; and by 2016 they …
Persistent link: https://www.econbiz.de/10012964918
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Consumer Price Search and Platform Design in Internet Commerce
Dinerstein, Michael - 2015
Search frictions can explain why the "law of one price" fails in retail markets and why even firms selling commodity products have pricing power. In online commerce, physical search costs are low, yet price dispersion is common. We use browsing data from eBay to estimate a model of consumer...
Persistent link: https://www.econbiz.de/10013032706
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Steering in Online Markets : The Role of Platform Incentives and Credibility
Barach, Moshe; Golden, Joseph; Horton, John J. - 2022
Platform marketplaces can potentially steer buyers to certain sellers by recommending or guaranteeing those sellers. Money-back guarantees—which create a direct financial stake for the platform in seller performance—might be particularly effective at steering, as they align buyer and...
Persistent link: https://www.econbiz.de/10013323442
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Learning from Seller Experiments in Online Markets
Einav, Liran - 2013
The internet has dramatically reduced the cost of varying prices, displays and information provided to consumers …
Persistent link: https://www.econbiz.de/10013092391
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Internet Rising, Prices Falling : Measuring Inflation in a World of E-Commerce
Goolsbee, Austan D. - 2018
We use Adobe Analytics data on online transactions for millions of products in many different categories from 2014 to 2017 to shed light on how online inflation compares to overall inflation, and to gauge the magnitude of new product bias online. The Adobe data contain transaction prices and...
Persistent link: https://www.econbiz.de/10012918079
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Match Quality, Search, and the Internet Market for Used Books
Ellison, Glenn - 2018
This paper examines the effect of the Internet on markets in which match-quality is important, including an analysis of … structural estimation of a model based on the theory. The estimates suggest that the shift to Internet sales substantially …
Persistent link: https://www.econbiz.de/10012930348