With a large nationwide retailer, we run a natural field experiment to measure the effects of energy use information … comply only partially with the experiment, targeting information at more interested consumers but not discussing energy …

We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers … who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the …

In a search model, prospects encounter salespeople who can try to persuade them. Persuasive messages can increase the … utility of buying or increase the cost of not buying. The latter reduces welfare. Equilibria where only some salespeople make … a persuasive effort often exist. Salespeople vary in their empathy, and choose their jobs accordingly. When all …

effects of fake reviews on individual demand and welfare. We conduct an incentive-compatible online experiment with a …

. We conduct a randomized field experiment in northern China using three types of SMS campaigns targeting three potential …

behavioral change. In a field experiment with around 1,000 participants, we directly observe the interventions' effects on …

We use an experiment to test whether consumers optimally acquire information on energy costs in appliance markets where …