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Determinants of customers' satisfaction in ATM service setting : empirical evidence from India
Kumbhar, Vijay M. - In: Praj̄nȧn : journal of social and management sciences 40 (2011) 2, pp. 123-136
Persistent link: https://www.econbiz.de/10009378621
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IS/IT success factors in financial services sector in India : a process model perspective
Harold, Lawrence; Thenmozhi, M. - In: Praj̄nȧn : journal of social and management sciences 44 (2015) 3, pp. 225-250
Persistent link: https://www.econbiz.de/10011444603
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Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Mittal, Anil; Kumar, Rajeev - In: Praj̄nȧn : journal of social and management sciences 44 (2016) 4, pp. 367-386
Persistent link: https://www.econbiz.de/10011490069
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Analysing sales performance of small-scale businesses : a retailers perspective in the supply chain
Chalotra, Vipul - In: Praj̄nȧn : journal of social and management sciences 44 (2015) 2, pp. 123-137
Persistent link: https://www.econbiz.de/10011413645
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Measuring service quality (SERVQUAL) in banks
Kamath, G. Bharathi - In: Praj̄nȧn : journal of social and management sciences 39 (2010/11) 1, pp. 41-52
Persistent link: https://www.econbiz.de/10008668665
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Service quality and customer satisfaction in banks : a review
Singh, Fulbag; Kaur, Davinder - In: Praj̄nȧn : journal of social and management sciences 39 (2010/11) 2, pp. 109-126
Persistent link: https://www.econbiz.de/10008824406
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Customer perception about the efficiency of e-banking services offered by commercial banks : an empirical study
Jain, Dhiraj; Dashora, Deepti - In: Praj̄nȧn : journal of social and management sciences 42 (2013) 1, pp. 65-81
Persistent link: https://www.econbiz.de/10010198254
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Queuing theory: a model for improving customer satisfaction in the Nigerian banking industry
Ajao, Mayowa Gabriel - In: Praj̄nȧn : journal of social and management sciences 40 (2011) 1, pp. 63-79
Persistent link: https://www.econbiz.de/10009299659
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An analysis of the impact of information technology on the productivity of Indian banks
Chandrasekhar, M.; Sonar, Rajendra M. - In: Praj̄nȧn : journal of social and management sciences 38 (2009/10) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10003891404
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Foreign exchange market behaviour and its management in the post-reform period : the Indian experiences
Arabi U. - In: Praj̄nȧn : journal of social and management sciences 38 (2009/10) 1, pp. 41-50
Persistent link: https://www.econbiz.de/10003891410