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Customer satisfaction, Confucian dynamism, and long-term oriented marketing relationship : a threefold empirical analysis
Ndubisi, Nelson Oly; Nataraajan, Rajan - In: Psychology & marketing 35 (2018) 6, pp. 477-487
Persistent link: https://www.econbiz.de/10011970136
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Customer satisfaction in Asia
Yi, Youjae; Nataraajan, Rajan - In: Psychology & marketing 35 (2018) 6, pp. 387-391
Persistent link: https://www.econbiz.de/10011970141
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Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser; Di Mascio, Rita; Johns, Raechel - In: Psychology & marketing 35 (2018) 6, pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
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Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias; Lu, Chaoren - In: Psychology & marketing 35 (2018) 6, pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
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Segmenting the business traveler based on emotions, satisfaction, and behavioral intention
Millán, Angel; Fanjul, María Luisa; Moital, Miguel - In: Psychology & marketing 33 (2016) 2, pp. 82-93
Persistent link: https://www.econbiz.de/10011433842
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How do price perceptions of different brand types affect shopping value and store loyalty?
Diallo, Mbaye Fall; Coutelle-Brillet, Patricia; … - In: Psychology & marketing 32 (2015) 12, pp. 1133-1147
Persistent link: https://www.econbiz.de/10011411890
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Do eco-friendly VMD and store reputation increase satisfaction of retail customers?
Shin, Jong-Kuk; Park, Min Sook; Moon, Min Kyung - In: Psychology & marketing 32 (2015) 12, pp. 1148-1157
Persistent link: https://www.econbiz.de/10011411891
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Coping with guilt : the roles of rumination and positive reappraisal in the effects of postconsumption guilt
Saintives, Camille; Lunardo, Renaud - In: Psychology & marketing 33 (2016) 5, pp. 344-357
Persistent link: https://www.econbiz.de/10011485880