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Beziehungsmarketing
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100
Consumer behaviour
79
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Customer satisfaction
33
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33
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Yi, Youjae
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Psychology & marketing
SpringerLink / Bücher
1,559
Journal of business research : JBR
752
Journal of retailing and consumer services
629
Industrial marketing management : the international journal for industrial and high-tech firms
505
The service industries journal
462
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356
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352
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339
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
117
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Asia Pacific journal of marketing and logistics
115
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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essentials
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ECONIS (ZBW)
109
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1
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
2
Customer benefits and value creation in streaming services marketing : a managerial cognitive capability approach
Chen, Yi-Min
;
Liu, Hsin-Hsien
;
Chiu, Yu-Chun
- In:
Psychology & marketing
34
(
2017
)
12
,
pp. 1101-1108
Persistent link: https://www.econbiz.de/10011788985
Saved in:
3
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
4
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
5
Understanding luxury disposition
Lee, Miah
;
Ko, Eunju
;
Lee, Seulgi
;
Kim, Kyulim
- In:
Psychology & marketing
32
(
2015
)
4
,
pp. 467-480
Persistent link: https://www.econbiz.de/10010527135
Saved in:
6
Make it your own : how process valence and self-construal affect evaluation of self-made products
Atakan, Sukriye Sinem
;
Bagozzi, Richard P.
;
Yoon, Carolyn
- In:
Psychology & marketing
31
(
2014
)
6
,
pp. 451-468
Persistent link: https://www.econbiz.de/10010362498
Saved in:
7
Revealing the essence of value-in-being : a Heideggerian paradigm of value co-creation
Al-Imamy, Saifeddin
;
Chylinski, Mathew
;
Deans, Kenneth R.
; …
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 5-15
Persistent link: https://www.econbiz.de/10014467460
Saved in:
8
Consumers' inferences about quality across diverse service providers
Reimer, Anja
;
Folkes, Valerie S.
- In:
Psychology & marketing
26
(
2009
)
12
,
pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
Saved in:
9
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
10
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
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