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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Customer benefits and value creation in streaming services marketing : a managerial cognitive capability approach
Chen, Yi-Min; Liu, Hsin-Hsien; Chiu, Yu-Chun - In: Psychology & marketing 34 (2017) 12, pp. 1101-1108
Persistent link: https://www.econbiz.de/10011788985
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When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël; Cusin, Julien; Lunardo, Renaud - In: Psychology & marketing 40 (2023) 12, pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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Understanding luxury disposition
Lee, Miah; Ko, Eunju; Lee, Seulgi; Kim, Kyulim - In: Psychology & marketing 32 (2015) 4, pp. 467-480
Persistent link: https://www.econbiz.de/10010527135
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Make it your own : how process valence and self-construal affect evaluation of self-made products
Atakan, Sukriye Sinem; Bagozzi, Richard P.; Yoon, Carolyn - In: Psychology & marketing 31 (2014) 6, pp. 451-468
Persistent link: https://www.econbiz.de/10010362498
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Revealing the essence of value-in-being : a Heideggerian paradigm of value co-creation
Al-Imamy, Saifeddin; Chylinski, Mathew; Deans, Kenneth R.; … - In: Psychology & marketing 41 (2024) 1, pp. 5-15
Persistent link: https://www.econbiz.de/10014467460
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Consumers' inferences about quality across diverse service providers
Reimer, Anja; Folkes, Valerie S. - In: Psychology & marketing 26 (2009) 12, pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
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Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.; Sparks, Beverley; Zapf, Dieter; … - In: Psychology & marketing 30 (2013) 6, pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus - In: Psychology & marketing 33 (2016) 6, pp. 449-464
Persistent link: https://www.econbiz.de/10011491951