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Einzelhandel
38
Retail trade
38
Consumer behaviour
32
Konsumentenverhalten
32
Online retailing
9
Online-Handel
9
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Ladengestaltung
7
Store design
7
Dienstleistungsqualität
6
Service quality
6
Emotion
5
E-commerce
4
Electronic Commerce
4
online retailing
4
Customer service
3
Kundenservice
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Salespeople
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USA
3
United States
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Verkaufspersonal
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Beschwerdemanagement
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Cognition
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Complaint management
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Corporate reputation
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Customer retention
2
Dienstleistungssektor
2
Firmenimage
2
France
2
Frankreich
2
Handelsmarke
2
Kognition
2
Kundenbindung
2
Mobile Anwendung
2
Mobile Business
2
Mobile application
2
Mobile business
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English
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Grewal, Dhruv
3
Al-Nabhani, Khalid
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Darley, William K.
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McLean, Graeme J.
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Puccinelli, Nancy M.
2
Ansari, Shiveen
1
Arnold, Mark J.
1
Atalay, A. Selin
1
Barney, Christian
1
Berenguer Contrí, Gloria
1
Bigné Alcañiz, J. Enrique
1
Brengman, Malaika
1
Bu, Kyunghee
1
Butori, Raphae͏̈lle
1
Büttner, Oliver B.
1
Caplliure, Eva-María
1
Chen, Jie
1
Chung, Sorim
1
Chylinski, Mathew
1
Donovan, Leigh Anne Novak
1
El Kihal, Siham
1
Esmark Jones, Carol L.
1
Florack, Arnd
1
Fustinoni-Venturini, Mariana
1
Gabler, Colin B.
1
Galetzka, Mirjam
1
Garcia, Jaime Moreno
1
Ge, Lin
1
Gelbrich, Katja
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Gil Saura, Irene
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Gilal, Faheem Gul
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González-Benito, Óscar
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Grace, Debra
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Gäthke, Jana
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Göritz, Anja
1
Heller, Jonas
1
Hilken, Tim
1
Hill, Sally Rao
1
Hübner, Alexander
1
Imschloß, Monika
1
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Psychology & marketing
Journal of retailing and consumer services
667
Journal of retailing
314
The international review of retail, distribution and consumer research
230
International journal of retail & distribution management
229
Journal of business research : JBR
193
European journal of operational research : EJOR
182
International journal of production economics
182
International Journal of Retail & Distribution Management
149
NBER working paper series
122
Working paper / National Bureau of Economic Research, Inc.
101
International journal of retail and distribution management
98
SpringerLink / Bücher
98
Management science : journal of the Institute for Operations Research and the Management Sciences
95
NBER Working Paper
94
Ifo-Schnelldienst
83
Ifo Schnelldienst
82
Manufacturing & service operations management : M & SOM
73
Production and operations management : an international journal of the Production and Operations Management Society
64
Journal of marketing
59
Transportation research / E : an international journal
59
International journal of production research
57
Omega : the international journal of management science
57
Handelsforschung
54
European retail research
51
Discussion paper / Centre for Economic Policy Research
50
European journal of marketing : EJM
45
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
Working paper
45
Europäische Hochschulschriften / 5
44
International journal of electronic marketing and retailing : IJEMR
44
The service industries journal
41
International journal of industrial organization
39
Journal of the Academy of Marketing Science
39
European Journal of Marketing
38
Policy research working paper : WPS
38
Schriften zur Handelsforschung
38
Discussion paper series / IZA
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
36
ifo Schnelldienst
36
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ECONIS (ZBW)
38
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1
Understanding unethical retail disposition practice and restraint from the consumer perspective
Rosenbaum, Mark S.
;
Kuntze, Ronald
;
Wooldridge, Barbara Ross
- In:
Psychology & marketing
28
(
2011
)
1
,
pp. 29-52
Persistent link: https://www.econbiz.de/10008856897
Saved in:
2
Can you trust a customer's expression? : insights into nonverbal communication in the retail context
Puccinelli, Nancy M.
;
Motyka, Scott
;
Grewal, Dhruv
- In:
Psychology & marketing
27
(
2010
)
10
,
pp. 964-988
Persistent link: https://www.econbiz.de/10008903161
Saved in:
3
Proposition for an improved version of the consumer entitlement inventory
Butori, Raphae͏̈lle
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 285-297
Persistent link: https://www.econbiz.de/10003956564
Saved in:
4
Do VIP programs always work well? : the moderating role of loyalty
Kim, Donghoon
;
Lee, Seung-yon
;
Bu, Kyunghee
;
Lee, Seho
- In:
Psychology & marketing
26
(
2009
)
7
,
pp. 590-609
Persistent link: https://www.econbiz.de/10003874123
Saved in:
5
Guest editorial: The interaction of online technology on the consumer shopping experience
Darley, William K.
- In:
Psychology & marketing
27
(
2010
)
2
,
pp. 91-93
Persistent link: https://www.econbiz.de/10003945264
Saved in:
6
Special issue: The interaction of online technology on the consumer shopping experience
Darley, William K.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003945278
Saved in:
7
Asymmetric effects of regulatory focus on expected desirability and feasibility of embracing self-service technologies
Jia, He Michael
;
Wang, Yonggui
;
Ge, Lin
;
Shi, Guicheng
; …
- In:
Psychology & marketing
29
(
2012
)
4
,
pp. 209-225
Persistent link: https://www.econbiz.de/10009534090
Saved in:
8
The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Keh, Hean Tat
;
Ren, Run
;
Hill, Sally Rao
;
Li, Xuan
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 211-226
Persistent link: https://www.econbiz.de/10009728509
Saved in:
9
The impact of in-store greenery on customers
Brengman, Malaika
;
Willems, Kim
;
Joye, Yannick
- In:
Psychology & marketing
29
(
2012
)
11
,
pp. 807-821
Persistent link: https://www.econbiz.de/10009664863
Saved in:
10
Retail atmospherics and in-store nonverbal cues : an introduction
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Puccinelli, Nancy M.
; …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 469-471
Persistent link: https://www.econbiz.de/10010382592
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