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Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias; Lu, Chaoren - In: Psychology & marketing 35 (2018) 6, pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
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Do eco-friendly VMD and store reputation increase satisfaction of retail customers?
Shin, Jong-Kuk; Park, Min Sook; Moon, Min Kyung - In: Psychology & marketing 32 (2015) 12, pp. 1148-1157
Persistent link: https://www.econbiz.de/10011411891
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Understanding the role of consumer heterogeneity in the formation of satisfaction uncertainty
Cheng, Qiang; Chandrashekaran, Murali; Yu, Kangkang - In: Psychology & marketing 32 (2015) 1, pp. 78-93
Persistent link: https://www.econbiz.de/10011287631
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Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
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An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan - In: Psychology & marketing 32 (2015) 1, pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
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Regulatory focus intensity and evaluations of retail experiences
Arnold, Mark J.; Reynolds, Kristy E.; Jones, Michael A.; … - In: Psychology & marketing 31 (2014) 11, pp. 958-975
Persistent link: https://www.econbiz.de/10010460837
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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Exploring the customer's intention to switch firms : the role of customer-related antecedents
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Psychology & marketing 34 (2017) 11, pp. 1039-1049
Persistent link: https://www.econbiz.de/10011770811