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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni; Nieto-García, Marta; Zhang, Carol Xiaoyue - In: Psychology & marketing 39 (2022) 2, pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
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Consumer cynicism in service failures
Tran, Hai-Anh; Strizhakova, Yuliya; Usrey, Bryan; … - In: Psychology & marketing 39 (2022) 2, pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
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When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël; Cusin, Julien; Lunardo, Renaud - In: Psychology & marketing 40 (2023) 12, pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
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Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias; Lu, Chaoren - In: Psychology & marketing 35 (2018) 6, pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
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Interpersonal relationship, service quality, seller expertise : how important are they to adolescent consumers?
Wan, Wendy W. N.; Luk, Chung-leung; Fam, Kim Shyan; Wu, … - In: Psychology & marketing 29 (2012) 5, pp. 365-377
Persistent link: https://www.econbiz.de/10009547316
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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik; Lee, Jun Youb; La, Suna; Choi, Beom Joon - In: Psychology & marketing 35 (2018) 6, pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
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Will they pitch or will they switch? : Comparing Chinese and American consumers
Krishen, Anjala S.; Hu, Han-Fen - In: Psychology & marketing 35 (2018) 3, pp. 210-219
Persistent link: https://www.econbiz.de/10011970157
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Exploring the customer's intention to switch firms : the role of customer-related antecedents
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Psychology & marketing 34 (2017) 11, pp. 1039-1049
Persistent link: https://www.econbiz.de/10011770811