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Consumer behaviour
148
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148
Beziehungsmarketing
100
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100
Emotion
84
Customer satisfaction
78
Kundenzufriedenheit
78
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42
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42
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28
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Yi, Youjae
8
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5
Ndubisi, Nelson Oly
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Gong, Taeshik
3
Lunardo, Renaud
3
Al-Nabhani, Khalid
2
Arnold, Mark J.
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Cheng, Li-Keng
2
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Darley, William K.
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Flavián Blanco, Carlos
2
Grewal, Dhruv
2
Hennig-Thurau, Thorsten
2
Hollebeek, Linda D.
2
Huang, Jiexian
2
Huber, Frank
2
Jiang, Yuwei
2
Johnson, Jennifer Wiggins
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Lim, Weng Marc
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2
Silva, Susana C.
2
Sung, Yongjun
2
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Psychology & marketing
Journal of business research : JBR
1,073
Journal of retailing and consumer services
918
International journal of hospitality management
742
Industrial marketing management : the international journal for industrial and high-tech firms
483
The service industries journal
473
SpringerLink / Bücher
412
Journal of Services Marketing
382
The journal of services marketing
375
Tourism management : research, policies, practice
350
International journal of contemporary hospitality management
293
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
287
Journal of travel and tourism marketing
281
Journal of hospitality marketing & management
260
European Journal of Marketing
244
Journal of the Academy of Marketing Science
232
Cogent business & management
231
NBER working paper series
228
International Journal of Bank Marketing
224
The journal of business & industrial marketing
221
Working paper / National Bureau of Economic Research, Inc.
221
Journal of strategic marketing
218
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
212
Services marketing quarterly
205
Journal of service research : JSR
200
NBER Working Paper
196
Asia Pacific journal of marketing and logistics
183
Journal of service management
183
Auditing : a journal of practice & theory
181
Journal of business ethics : JOBE
176
Journal of marketing
176
International journal of electronic customer relationship management : IJECRM
175
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
174
Journal of air transport management
172
Service business
170
European journal of marketing : EJM
167
Journal of retailing
164
The TQM journal : the international review of organizational improvement
159
Journal of Business & Industrial Marketing
152
International Journal of Contemporary Hospitality Management
146
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ECONIS (ZBW)
229
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229
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1
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
2
"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni
;
Nieto-García, Marta
;
Zhang, Carol Xiaoyue
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
Saved in:
3
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
4
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
5
Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias
;
Lu, Chaoren
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
Saved in:
6
Interpersonal relationship, service quality, seller expertise : how important are they to adolescent consumers?
Wan, Wendy W. N.
;
Luk, Chung-leung
;
Fam, Kim Shyan
;
Wu, …
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 365-377
Persistent link: https://www.econbiz.de/10009547316
Saved in:
7
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
8
Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik
;
Lee, Jun Youb
;
La, Suna
;
Choi, Beom Joon
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
Saved in:
9
Will they pitch or will they switch? : Comparing Chinese and American consumers
Krishen, Anjala S.
;
Hu, Han-Fen
- In:
Psychology & marketing
35
(
2018
)
3
,
pp. 210-219
Persistent link: https://www.econbiz.de/10011970157
Saved in:
10
Exploring the customer's intention to switch firms : the role of customer-related antecedents
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Psychology & marketing
34
(
2017
)
11
,
pp. 1039-1049
Persistent link: https://www.econbiz.de/10011770811
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