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Quantitative insights from online qualitative data : an example from the health care sector
Pitt, Christine; Mulvey, Michael S.; Kietzmann, Jan - In: Psychology & marketing 35 (2018) 12, pp. 1010-1017
Persistent link: https://www.econbiz.de/10011970096
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Consumer-machine relationships in the age of artificial intelligence : systematic literature review and research directions
Pentina, Iryna; Xie, Tianling; Hancock, Tyler; Bailey, … - In: Psychology & marketing 40 (2023) 8, pp. 1593-1614
Persistent link: https://www.econbiz.de/10014338308
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Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili; Li, Xiaolin; Liu, Kecheng; Wang, Xuesong - In: Psychology & marketing 40 (2023) 11, pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389
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Consumer engagement with AI-powered voice assistants : a behavioral reasoning perspective
Acikgoz, Fulya; Perez-Vega, Rodrigo; Okumus, Fevzi; … - In: Psychology & marketing 40 (2023) 11, pp. 2226-2243
Persistent link: https://www.econbiz.de/10014432395
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Impact of perceived value on intention to use voice assistants : the moderating effects of personal innovativeness and experience
Molinillo, Sebastian; Rejón-Guardia, Francisco; … - In: Psychology & marketing 40 (2023) 11, pp. 2272-2290
Persistent link: https://www.econbiz.de/10014432398
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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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To be precise (imprecise) in utilitarian (hedonic) contexts : examining the influence of numerical precision on consumer reactions to artificial intelligence-based recommendations
Zhu, Hong; Zhu, Zimeng; Ou, Yilin; Yin, Ya - In: Psychology & marketing 40 (2023) 12, pp. 2668-2685
Persistent link: https://www.econbiz.de/10014432529
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One is the loneliest number ... two can be as bad as one : the influence of AI friendship apps on users' well-being and addiction
Marriott, Hannah R.; Pitardi, Valentina - In: Psychology & marketing 41 (2024) 1, pp. 86-101
Persistent link: https://www.econbiz.de/10014467469
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Consumers' responses to personalized service from medical artificial intelligence and human doctors
Zhang, Yiran; Tan, Wenying; Lee, Eun-Ju - In: Psychology & marketing 41 (2024) 1, pp. 118-133
Persistent link: https://www.econbiz.de/10014467474
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How gamifying AI shapes customer motivation, engagement, and purchase behavior
Elmashhara, Maher Georges; De Cicco, Roberta; Silva, … - In: Psychology & marketing 41 (2024) 1, pp. 134-150
Persistent link: https://www.econbiz.de/10014467479