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Managing citizen identity information in e-government service relationships in the UK : the emergence of a surveillance state or a service state?
Lips, A. Miriam B.; Taylor, John A.; Organ, Joe - In: Public management review 11 (2009) 6, pp. 833-856
Persistent link: https://www.econbiz.de/10009534619
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Non-voluntary service interaction from a service logic perspective : children and value co-creation
Lindqvist, Katja; Westrup, Ulrika - In: Public management review 22 (2020) 12, pp. 1781-1798
Persistent link: https://www.econbiz.de/10012312818
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Co-design : from expert- to user-driven ideas in public service design
Trischler, Jakob; Dietrich, Timo; Rundle-Thiele, Sharyn - In: Public management review 21 (2019) 11, pp. 1595-1619
Persistent link: https://www.econbiz.de/10012178883
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Reforming public services : does service logic have anything to offer?
Grönroos, Christian - In: Public management review 21 (2019) 5, pp. 775-788
Persistent link: https://www.econbiz.de/10012178792
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Relevant and preferred public service : a study of user experiences and value creation in public transit
Högström, Claes; Davoudi, Sara; Löfgren, Martin; … - In: Public management review 18 (2016) 1, pp. 65-90
Persistent link: https://www.econbiz.de/10011416269
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Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe; Osborne, Stephen P.; Kinder, Tony; Mutton, Jean - In: Public management review 16 (2014) 3, pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
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Designing public services : the usefulness of three service design methods for identifying user experiences
Trischler, Jakob; Scott, Donald Robert - In: Public management review 18 (2016) 5, pp. 718-739
Persistent link: https://www.econbiz.de/10011485866
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Service quality, administrative process, and citizens' evaluation of local government in the US
Van Ryzin, Gregg G. - In: Public management review 17 (2015) 3, pp. 425-442
Persistent link: https://www.econbiz.de/10010502826
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Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias - In: Public management review 12 (2010) 3, pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
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Assessing users' perceptions on how to improve public services quality
Carvalho, Cláudia; Brito, Carlos Henrique Figueiredo e … - In: Public management review 14 (2012) 4, pp. 451-472
Persistent link: https://www.econbiz.de/10009565905