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~isPartOf:"Quality management journal : QMJ"
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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Customer satisfaction
Manufacturing industries
Quality management
176
Qualitätsmanagement
176
Dienstleistungsqualität
64
Service quality
64
Hospital
43
Krankenhaus
43
USA
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quality management
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healthcare
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service quality
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Fredendall, Lawrence D.
5
Prybutok, Victor
3
Blankson, Charles
2
Choi, Yunsik
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Ferrand, Yann B.
2
Gowen, Charles, III.
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He, Zhen
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Lee, Jung Young
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Ponnaiyan, Subramaniam
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Qin, Hong
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Shuaib, Kabir Musa
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AlNajem, Mohamad N.
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Bashar, Abul
1
Bitner, Matthew
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Boakye, Kwabena G.
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Boonme, Kittipong
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Cheah, Jun-Hwa
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David, Alsius
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Quality management journal : QMJ
International journal of hospitality management
166
International journal of productivity and quality management : IJPQM
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
The TQM journal : the international review of organizational improvement
82
International journal of contemporary hospitality management
69
International journal of quality & reliability management
69
Journal of hospitality marketing & management
60
International journal of production research
54
Total quality management & business excellence
50
Tourism management : research, policies, practice
42
Journal of travel and tourism marketing
41
International journal of production economics
35
International journal of six sigma and competitive advantage : IJSSCA
33
International journal of services and operations management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
International Journal of Contemporary Hospitality Management
26
Journal of retailing and consumer services
24
The service industries journal
22
International journal of process management and benchmarking : IJPMB
20
Health marketing quarterly
19
International Journal of Quality & Reliability Management
19
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Cogent business & management
18
Health care management review : HCM review
18
International journal of services, economics and management
18
Discussion paper series / IZA
17
NBER working paper series
17
Journal of business research : JBR
16
The journal of services marketing
16
Benchmarking : an international journal ; BIJ
15
Working paper
15
Journal of hospitality and tourism insights
14
The TQM Magazine
14
Business process management journal
13
International journal of business excellence
13
International journal of business excellence : IJBEX
13
Journal of industrial engineering and management : JIEM
13
Managing service quality : MSQ ; an international journal
13
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ECONIS (ZBW)
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1
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
2
SEM of service
quality
to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
3
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
4
Nurses perception of a
hospital
's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
5
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
6
Quality
aspects vs consumption values : what affects intention to book
hotels
in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
7
The influence of continuous improvement practices on learning : an empirical study
Kovach, Jamison V.
;
Fredendall, Lawrence D.
- In:
Quality management journal : QMJ
20
(
2013
)
4
,
pp. 6-20
Persistent link: https://www.econbiz.de/10010200505
Saved in:
8
Effect of organizational culture and
quality
management on innovation among Nigerian manufacturing companies : the mediating role of dynamic capabilities
Shuaib, Kabir Musa
;
He, Zhen
;
Song, Lisha
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012650363
Saved in:
9
Impact of organizational culture on
quality
management and innovation practices among manufacturing SMEs in Nigeria
Shuaib, Kabir Musa
;
He, Zhen
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 98-114
Persistent link: https://www.econbiz.de/10012500783
Saved in:
10
The mediating role of
quality
management capability on the dynamic capability - new product development performance relationship : an empirical study among new product development...
Kumar, Pratap
;
Ramanan, Thiyagarajan Radha
;
Keelath, …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 80-94
Persistent link: https://www.econbiz.de/10012309604
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