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~isPartOf:"Quality management journal : QMJ"
~subject:"Health care system"
~subject:"Kundenzufriedenheit"
~subject:"Manufacturing industries"
~subject:"Schätzung"
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Health care system
Kundenzufriedenheit
Manufacturing industries
Schätzung
Quality management
176
Qualitätsmanagement
176
Dienstleistungsqualität
64
Service quality
64
Hospital
43
Krankenhaus
43
USA
34
United States
34
quality management
32
Gesundheitsversorgung
26
Health care
26
Lean Management
22
Lean management
22
Customer satisfaction
21
Gesundheitswesen
20
Lieferkette
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Lean Production
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Lean production
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Product quality
17
Produktqualität
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Standardisierung
17
Standardization
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Business process management
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Patients
14
Six Sigma
14
Bibliometrics
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Bibliometrie
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Firm performance
12
Innovation
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Unternehmenserfolg
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healthcare
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service quality
11
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10
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10
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44
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Fredendall, Lawrence D.
5
McFadden, Kathleen L.
4
Johnson, Dana M.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Blankson, Charles
2
Chakraborty, Subhajit
2
Choi, Yunsik
2
Ferrand, Yann B.
2
Gardner, John W.
2
Gowen, Charles, III.
2
He, Zhen
2
Kaynak, Hale
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Peak, Daniel A.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Prybutok, Victor R.
2
Qin, Hong
2
Shuaib, Kabir Musa
2
Weathers, Danny
2
Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
1
Bashar, Abul
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Cheah, Jun-Hwa
1
Choudhary, Kailash
1
Côté, Murray J.
1
David, Alsius
1
Delisle, Dennis R.
1
Dube, Kudakwashe
1
ElMelegy, Ahmed R.
1
Freiberg, Valentina
1
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Quality management journal : QMJ
International journal of hospitality management
190
International journal of productivity and quality management : IJPQM
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
111
The TQM journal : the international review of organizational improvement
110
Discussion paper series / IZA
106
NBER working paper series
87
Working paper / National Bureau of Economic Research, Inc.
85
Health care management review : HCM review
82
Journal of health organization and management
81
International journal of quality & reliability management
79
NBER Working Paper
75
International journal of production research
72
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Total quality management & business excellence
57
European journal of operational research : EJOR
54
Tourism management : research, policies, practice
51
International journal of production economics
44
Journal of travel and tourism marketing
44
IZA Discussion Paper
43
IZA Discussion Papers
43
Applied economics
42
International journal of services and operations management
37
International journal of six sigma and competitive advantage : IJSSCA
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Health care management science
32
Discussion paper / Centre for Economic Policy Research
31
Journal of health economics
31
The service industries journal
31
Health economics
30
Technological forecasting & social change : an international journal
30
Working paper
30
Discussion paper
27
International journal of quality and service sciences
27
International journal of services and operations management : IJSOM
27
Journal of business research : JBR
27
Management science : journal of the Institute for Operations Research and the Management Sciences
27
SpringerLink / Bücher
26
Journal of retailing and consumer services
25
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ECONIS (ZBW)
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1
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
2
Lean healthcare and
quality
management : the experience of ThedaCare
Mannon, Melissa
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 7-10
Persistent link: https://www.econbiz.de/10010244646
Saved in:
3
Everything is 5S : a simple yet powerful lean improvement approach applied in a preadmission testing center
Delisle, Dennis R.
;
Freiberg, Valentina
- In:
Quality management journal : QMJ
21
(
2014
)
4
,
pp. 10-22
Persistent link: https://www.econbiz.de/10010426484
Saved in:
4
SEM of service
quality
to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
5
The effect of waiting time on patient perceptions of care
quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
6
Towards a triadic
quality
measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10012309048
Saved in:
7
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
8
The effect of waiting time on patient perceptions of care
quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
9
Towards a triadic
quality
measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
10
Nurses perception of a
hospital
's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
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