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The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.; Blankson, Charles; Prybutok, Victor R. - In: Quality management journal : QMJ 24 (2017) 4, pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
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The attraction of the sizzle : a service investment model
Boakye, Kwabena G.; Kwon, Junhyuk; Blankson, Charles; … - In: Quality management journal : QMJ 19 (2012) 4, pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
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Customer and employee perceptual congruence in service co-production
Ozkul, Ahmet Semih; Damali, Uzay; Nandialath, Anup Menon; … - In: Quality management journal : QMJ 26 (2019) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10012309510
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Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand; Rajendran, Suchitra; … - In: Quality management journal : QMJ 27 (2020) 4, pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
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Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430