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~isPartOf:"Quality management journal : QMJ"
~subject:"Kundenzufriedenheit"
~subject:"Manufacturing industries"
~subject:"Schätzung"
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Kundenzufriedenheit
Manufacturing industries
Schätzung
Quality management
176
Qualitätsmanagement
176
Dienstleistungsqualität
64
Service quality
64
Hospital
43
Krankenhaus
43
USA
34
United States
34
quality management
32
Gesundheitsversorgung
26
Health care
26
Lean Management
22
Lean management
22
Customer satisfaction
21
Gesundheitswesen
20
Health care system
20
Lieferkette
19
Supply chain
19
Lean Production
17
Lean production
17
Product quality
17
Produktqualität
17
Standardisierung
17
Standardization
17
Business process management
16
Prozessmanagement
16
Patienten
14
Patients
14
Six Sigma
14
Bibliometrics
12
Bibliometrie
12
Firm performance
12
Innovation
12
Unternehmenserfolg
12
healthcare
11
service quality
11
Award
10
Performance measurement
10
Performance-Messung
10
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29
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Fredendall, Lawrence D.
5
Prybutok, Victor
3
Blankson, Charles
2
Choi, Yunsik
2
Ferrand, Yann B.
2
Gowen, Charles, III.
2
He, Zhen
2
Lee, Jung Young
2
McFadden, Kathleen L.
2
Peak, Daniel A.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Prybutok, Victor R.
2
Qin, Hong
2
Shuaib, Kabir Musa
2
Weathers, Danny
2
Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
1
Bashar, Abul
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Cheah, Jun-Hwa
1
Choudhary, Kailash
1
David, Alsius
1
ElMelegy, Ahmed R.
1
George, Benjamin
1
Gupta, Siddharth
1
Harding, Rosanna
1
Johnson, Dana M.
1
Keelath, Muhammed Shafi
1
Khourshed, Nevien F.
1
Kovach, Jamison V.
1
Kukanja, Marko
1
Kumar, Pratap
1
Latham, John R.
1
Lee, Wonjae
1
Löfgren, Martin
1
Musitano, Anne
1
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Published in...
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Quality management journal : QMJ
International journal of hospitality management
183
International journal of productivity and quality management : IJPQM
133
Discussion paper series / IZA
101
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
The TQM journal : the international review of organizational improvement
82
International journal of contemporary hospitality management
71
International journal of quality & reliability management
69
Working paper / National Bureau of Economic Research, Inc.
66
NBER working paper series
61
Journal of hospitality marketing & management
60
International journal of production research
54
NBER Working Paper
54
Total quality management & business excellence
50
Tourism management : research, policies, practice
50
IZA Discussion Papers
43
IZA Discussion Paper
41
Journal of travel and tourism marketing
41
Applied economics
39
International journal of production economics
36
International journal of six sigma and competitive advantage : IJSSCA
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
International journal of services and operations management
30
Working paper
27
Discussion paper / Centre for Economic Policy Research
25
Journal of retailing and consumer services
24
Discussion paper
23
The service industries journal
23
CESifo working papers
21
International journal of process management and benchmarking : IJPMB
20
International journal of quality and service sciences
20
International journal of services and operations management : IJSOM
20
Health marketing quarterly
19
Cogent business & management
18
Discussion papers / CEPR
18
Health care management review : HCM review
18
International journal of services, economics and management
18
The American economic review
18
Journal of business research : JBR
17
The journal of services marketing
16
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ECONIS (ZBW)
29
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1
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
2
SEM of service
quality
to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
3
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
4
Nurses perception of a
hospital
's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
5
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
6
Quality
aspects vs consumption values : what affects intention to book
hotels
in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
7
The influence of continuous improvement practices on learning : an empirical study
Kovach, Jamison V.
;
Fredendall, Lawrence D.
- In:
Quality management journal : QMJ
20
(
2013
)
4
,
pp. 6-20
Persistent link: https://www.econbiz.de/10010200505
Saved in:
8
Effect of organizational culture and
quality
management on innovation among Nigerian manufacturing companies : the mediating role of dynamic capabilities
Shuaib, Kabir Musa
;
He, Zhen
;
Song, Lisha
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012650363
Saved in:
9
Impact of organizational culture on
quality
management and innovation practices among manufacturing SMEs in Nigeria
Shuaib, Kabir Musa
;
He, Zhen
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 98-114
Persistent link: https://www.econbiz.de/10012500783
Saved in:
10
The mediating role of
quality
management capability on the dynamic capability - new product development performance relationship : an empirical study among new product development...
Kumar, Pratap
;
Ramanan, Thiyagarajan Radha
;
Keelath, …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 80-94
Persistent link: https://www.econbiz.de/10012309604
Saved in:
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