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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik; Fredendall, Lawrence D.; Roth, Aleda; … - In: Quality management journal : QMJ 31 (2024) 2, pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
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Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.; Fredendall, Lawrence D.; Siemens, … - In: Quality management journal : QMJ 29 (2022) 3, pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
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Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
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The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J. - In: Quality management journal : QMJ 27 (2020) 4, pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
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UCPERF : an urgent care patient satisfaction instrument
Qin, Hong; Prybutok, Victor R.; Peak, Daniel A.; … - In: Quality management journal : QMJ 21 (2014) 3, pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10012309501