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~isPartOf:"Quality management journal : QMJ"
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Service quality (SQ) : perspec...
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Dienstleistungsqualität
92
Service quality
92
Quality management
47
Qualitätsmanagement
47
Customer satisfaction
36
Kundenzufriedenheit
36
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
21
Health care
21
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
USA
17
United States
17
Gesundheitswesen
15
Health care system
15
Patienten
14
Patients
14
Product quality
13
Produktqualität
13
Beziehungsmarketing
10
Relationship marketing
10
healthcare
9
Fast-food industry
6
Gastronomie
6
Measurement
6
Messung
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
patient satisfaction
5
quality management
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
Fluggesellschaft
4
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46
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Article
89
Book / Working Paper
3
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92
Aufsatz in Zeitschrift
92
Case study
3
Fallstudie
3
Collection of articles of several authors
2
Sammelwerk
2
Aufsatzsammlung
1
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Language
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English
92
Author
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Prybutok, Victor R.
16
McFadden, Kathleen L.
7
Blankson, Charles
5
Gowen, Charles, III.
5
Harun, Ahasan
5
Prybutok, Victor
5
Boakye, Kwabena G.
4
Chakraborty, Subhajit
4
Kaynak, Hale
4
Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Alkhatib, Saleh
2
Bernardo, Vitor Zanetti
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
ElMelegy, Ahmed R.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Linderman, Kevin W.
2
Migdadi, Yazan K. A.
2
Migdadi, Yazan Khalid Abed-Allah
2
Nottingham, Quinton J.
2
Peak, Daniel A.
2
Pirrallo, Ronald G.
2
Rajendran, Chandrasekharan
2
Taaffe, Kevin
2
Weathers, Danny
2
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Quality management journal : QMJ
NBER working paper series
477
Working paper / National Bureau of Economic Research, Inc.
445
International journal of hospitality management
420
NBER Working Paper
405
Journal of retailing and consumer services
350
Journal of air transport management
313
The service industries journal
308
Journal of business research : JBR
264
Discussion paper series / IZA
238
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
The journal of services marketing
218
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
168
Transportation research / E : an international journal
158
SpringerLink / Bücher
156
Services marketing quarterly
144
Journal of hospitality marketing & management
142
Tourism management : research, policies, practice
142
Journal of travel and tourism marketing
139
IZA Discussion Paper
134
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
IMF Staff Country Reports
124
International journal of productivity and quality management : IJPQM
116
International journal of quality & reliability management
115
Journal of health economics
115
International journal of quality and service sciences
114
International journal of services and operations management
110
Service business
110
Cogent business & management
109
Discussion paper / Centre for Economic Policy Research
106
Journal of service research : JSR
105
Health care management review : HCM review
102
Working paper
97
Total quality management & business excellence
96
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
European journal of operational research : EJOR
89
Economics of education review
86
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ECONIS (ZBW)
92
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1
Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.
;
Jayaraman, K.
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 31-50
Persistent link: https://www.econbiz.de/10011721855
Saved in:
2
The relationship between SERVQUAL, national customer satisfaction indices, and consumer sentiment
Kristensen, Kai
;
Eskildsen, Jacob
- In:
Quality management journal : QMJ
19
(
2012
)
2
,
pp. 47-61
Persistent link: https://www.econbiz.de/10009547240
Saved in:
3
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
4
Strategic quadrants and service quality : tourist satisfaction in Portugal
Panchapakesan Padma
- In:
Quality management journal : QMJ
23
(
2016
)
2
,
pp. 57-70
Persistent link: https://www.econbiz.de/10011486815
Saved in:
5
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
6
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
7
Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce
Manchanda, Mohit
;
Deb, Madhurima
;
Lomo-David, Ewuuk
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 156-174
Persistent link: https://www.econbiz.de/10012584871
Saved in:
8
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
9
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
10
Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin
;
Fredendall, Lawrence
;
Weiss, Rebecca
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10012309038
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