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Separate rooms for patient induction, case set-up and breakdown : innovative operating room turnover through quality management
Ferrand, Yann B.; Fredendall, Lawrence D.; Taaffe, Kevin; … - In: Quality management journal : QMJ 31 (2024) 1, pp. 3-24
Persistent link: https://www.econbiz.de/10014545224
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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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SERVCESS : a parsimonious instrument to measure service quality and information system success
Landrum, Hollis - In: Quality management journal : QMJ 15 (2008) 3, pp. 17-25
Persistent link: https://www.econbiz.de/10003783784
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A new approach to measuring information systems quality
Guimaraes, Tor; Armstrong, Curtis P.; Jones, Brian M. - In: Quality management journal : QMJ 16 (2009) 1, pp. 42-54
Persistent link: https://www.econbiz.de/10003807823
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The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.; Gray, Irwin; Yodice, Paul C.; Rezai, … - In: Quality management journal : QMJ 18 (2011) 4, pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
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Measuring tourists' satisfaction and loyalty : a perception approach
Abuamoud, Ismaiel; Ibrahim, Amal; Alrousan, Ramzi Mahmoud - In: Quality management journal : QMJ 25 (2018) 2, pp. 101-107
Persistent link: https://www.econbiz.de/10012309489
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
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Formative measurements in operations management research : using partial least squares
Xu, Lu; Peng, Xianghui; Prybutok, Victor - In: Quality management journal : QMJ 26 (2019) 1, pp. 18-31
Persistent link: https://www.econbiz.de/10012309513
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Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50
Persistent link: https://www.econbiz.de/10011721855
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Measuring tourists' satisfaction and loyalty : a perception approach
Abuamoud, Ismaiel; Ibrahim, Amal; Alrousan, Ramzi Mahmoud - In: Quality management journal : QMJ 25 (2018) 2, pp. 101-107
Persistent link: https://www.econbiz.de/10011976331