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An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies

Murmura, Federica; Casolani, Nicola; Liberatore, Lolita; … - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 786-797

Persistent link: https://www.econbiz.de/10011883969

A Quality Scorecard for the era of Industry 4.0

Shin, Wan Seon; Dahlgaard, Jens Jörn; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 959-976

Persistent link: https://www.econbiz.de/10011918717

Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208

Assessment of quality performance in the Egyptian manufacturing industry

ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394

Persistent link: https://www.econbiz.de/10013537693

Determining critical service quality from the view of performance influence

Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384

Persistent link: https://www.econbiz.de/10011300174

Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale

He, Zhen; Yang, Xiaoxi; Wang, Weicheng; Zhang, Min - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1166-1182

Persistent link: https://www.econbiz.de/10011778137

Mystery shoppers : an evaluation of their use in monitoring performance

Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715

Persistent link: https://www.econbiz.de/10011507263

Impact of total quality services on financial performance : role of service profit chain

Jyoti, Jeevan; Kour, Sumeet; Sharma, Jyoti - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 897-929

Persistent link: https://www.econbiz.de/10011977067

Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study

Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478

Persistent link: https://www.econbiz.de/10011579814

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